What are the responsibilities and job description for the DEALER SUPPORT CENTER SUMMER (STAR) INTERN position at Mercedes-Benz Group?
Aufgaben About Us
Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks
Job Overview
The Dealer Support Center (DSC) is a transformative team dedicated to supporting our dealers and field teams by providing access to essential tools and resources. Our mission is to maintain the highest levels of customer satisfaction and dealer performance. Acting as a single point of contact, the DSC addresses the day-to-day operational needs of dealership personnel and MB field support teams. Our team is composed of highly knowledgeable and resourceful individuals with diverse backgrounds and extensive experience within the organization. The Dealer Support Center operates from the MBUSA 1MB Headquarters in Sandy Springs, Georgia
The Dealer Support Center Intern will play a crucial role in supporting the implementation and management of two new systems : a Customer Relationship Management (CRM) system and a contact tool. These systems are designed to consolidate and integrate various business units within Mercedes-Benz USA. As product owners of these systems, the DSC is responsible for gathering feedback, implementing, and rolling out enhancements, communicating updates, hosting webinars, and training others within the organization
Responsibilities
- Develop comprehensive reports and analyze data trends to support decision-making processes.
- Map and engineer new processes to enhance operational efficiency.
- Collaborate with cross-functional teams across the entire Mercedes-Benz organization.
- Assist in project management tasks to ensure timely and successful implementation of new systems.
- Gather feedback from users and stakeholders to inform system enhancements.
- Implement and roll out system enhancements, ensuring effective communication of updates.
- Help to host webinars and training sessions to educate and support users within the organization.
- Focus on ensuring the seamless success and satisfaction of our dealer partners.
- Adapt to changing priorities and deadlines in a fast-paced environment.
- Display a willingness to learn and adapt to new technologies and processes.
Learning & Growth Opportunities
Joining the Dealer Support Center as an intern offers a unique and enriching experience within a leading automotive organization. Here's what's in it for you :
Professional Development : Gain hands-on experience in project management, learning how to effectively manage projects and coordinate with diverse teams across the organization.
Data-Driven Decision Making : Develop your analytical skills by working with data to identify trends and create impactful reports. Learn how to use data and PowerPoint to influence key decisions within the company.
Public Speaking and Communication : Enhance your public speaking abilities by hosting webinars and training sessions, and improve your communication skills through regular interactions with stakeholders and team members.
Product Ownership Experience : Understand the intricacies of product management by gathering user feedback, implementing system enhancements, and overseeing the rollout of new features.
Cross-Functional Collaboration : Work closely with various business units within Mercedes-Benz USA, gaining insights into different aspects of the automotive industry and building a strong professional network.
Career Growth : This role provides a solid foundation for a career in the automotive industry, offering exposure to high-level operations and strategic initiatives that drive dealer performance and customer satisfaction
In this role, you will not only contribute to the success of our dealer partners but also acquire valuable skills and experiences that will propel your career forward
Qualifikationen Qualifications / Education
To qualify for this internship opportunity, you must be a rising junior, senior enrolled in in a Bachelor's program
Preferred concentrations are :
Desired Knowledge, Skills and Abilities :
Additional Information
During this 8-10 week summer internship, you will be required to report to the office 4 times a week at our Sandy Springs, GA headquarters
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
