What are the responsibilities and job description for the Service Technology Summer (STAR) Intern position at Mercedes-Benz Group?
Aufgaben About Us
Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks
Department Overview
Aftersales Business Development (ASBD) is responsible for supporting developing, designing, and establishing new business models to support our Mercedes-Benz Dealer Network in providing our customers with an exceptional experience for all service-related events
The Service Technology team manages tech programs and creates new digital tools & integrations to be used within the MBUSA dealer network
Job Overview
The Intern Digital Services will work on a variety of business development and product topics for the Mercedes-Benz digital services portfolio. Mercedes-Benz USA offers many digital services to our customers such as in-app services, in-car services, and data services through 3rd party integrations. The Intern Digital Services will support the Connected Vehicle and Data Integrations teams with market launch tasks such as localization of HQ blueprints, testing customer features, and deploying customer communication strategies for new and existing digital services
This individual will assist with :
- Analytics - comprehensive and thorough analysis of service lift, customer satisfaction, survey data, etc. Analyze and maintain reporting to measure success of programs, forecast impact of new tools, and identify insights to further drive dealer efficiency.
- Business Development - Identify gaps based on research and Network / Dealer insights, support development of new projects & tools. Assist with new project launches and the alignment of all stakeholders to ensure its success.
- Competitive Landscape Research - Research and understand competitive offerings with other OEMs, Research new tools within the Service Technology market.
- Cross-Functional Alignment - Align internal, Marketing, Network, and vendor colleagues to ensure collaboration and drive project performance.
- Marketing Collaboration - Understand customer service journey and dealer needs; Assist in the development of Lead Management System to facilitate transfer of Service marketing leads.
Responsibilities
Qualifikationen Qualifications / Education :
To qualify for this internship opportunity, you must be a rising junior, senior enrolled in a Bachelor's program
Preferred concentration of study :
Additional Information
During this 8-10 week summer internship, you will be required to report the office 4 times a week at our Sandy Springs, GA headquarters
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law
