Automotive Business Development Center Agent

Mercedes Benz of Bonita Springs is seeking a BDC Representative to join our team. You will create/confirm appointments; make outbound calls to generate business for the company and follow-up with clients who recently had service. You must be able to multi- task, use a multi-line phone system, report your progress and deliver exceptional customer service. You must have excellent communication skills with a stable work history. All candidate’s must be a high school graduate and have a valid driver’s license.

DUTIES AND RESPONSIBILITIES:

• Communicates effectively with Internet customers and prospects whether by phone, by e-mail or in person.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of Internet-generated customers.
• Directs customers to product information resources, including those available on the Internet.
• Assists customers in scheduling a visit to select a vehicle and offers sales support.
• Confirms customer appointments and follows up afterwards.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration.
• Checks e-mail frequently and responds to inquiries immediately. Delivers messages intended for the other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all Internet sales inquiries personally.
• Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
• Knows and understands the federal, state and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, etc. and their benefits to customers. Attends product and sales training as requested by manager.

SECONDARY DUTIES:

(Include the following. Other duties may be assigned.)

• Coordinates Internet promotions with other dealership sales promotions and advertising.
• Maintains professional appearance.
• Cashier for Service and Parts department

ADDITIONAL RESPONSIBILITIES:

Arrives to work on time.

• Follows instructions from a supervisor.
• Interacts effectively with co-workers.
• Understands and follows work rules and procedures.
• Accepts constructive criticism.

Comprehensive benefits package offered including 401(k) with employer match, medical, dental, vision, disability, critical illness, accident, Etc.

“We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: In person

Salary : $16 - $17