What are the responsibilities and job description for the Business Development Center Scheduler position at Mercedes-Benz of Newton / Sussex Honda?
Are you a friendly, energetic person, with a great attitude and verbal skills? If so, we may have the perfect opportunity for you at Mercedes-Benz of Newton & Sussex Honda. Sales are growing fast and we are looking for a BDC Scheduler to be responsible for monitoring all internet leads, phone calls and following up on unsold leads.
Job Duties Include:
- Drive traffic for the sales departments by setting appointments for prospective customers by handling incoming calls, following up on customer visits, responding to Internet Lead requests and following up with past customers.
- Monitoring and contacting Internet leads from our website, dealer, manufacturer and third party sites
- Determining each customer's vehicle needs by asking questions and listening
- Learning, understanding and adhering to call and email scripts
- Setting and confirming appointments, following up for each shown or missed appointment
- Meeting with the sales managers regarding objectives, planned activities, reviews and analysis
- Must be comfortable with computers and technology systems
- Following up with all clients that are connected to the dealership for business development
- Other duties as assigned
Job Requirements:
- Candidates must exhibit superior telephone skills, computer experience, the ability to grasp new concepts quickly, and an overwhelming need to succeed.
- Prior experience in the automotive industry is not necessary.
- Prior Customer Service Experience is preferred but we are very willing to train the right candidate!
Job Type: Full-time
Pay: Up to $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
Experience:
- Call Center: 1 year (Required)
Work Location: In person
Salary : $45,000