What are the responsibilities and job description for the Charter Services Specialist position at Mercedes Cab Company?
Summary :
The Charter Services Specialist is responsible for managing all aspects of charter and special events, from initial inquiry to execution. The ideal candidate will have a strong understanding of the transportation industry, excellent customer service skills, and the ability to manage multiple projects simultaneously. Attention to detail and positive attitude a must.
Responsibilities :
- Communicate effectively with the Manager of Operations to ensure accuracy and efficiency with all Charter and Special Events needs
- Assist the Director of Operations with managing the client experience, customer service functions and responsibilities, including the design and oversight of the customer experience
- Manage Client experience and expectations as it relates to vehicle knowledge and driver capability to assist in choosing appropriate vehicle
- Monitor and respond to all incoming inquiries (email, phone and in person) within a timely manner.
- Maintain a working knowledge of Fleet to manage bookings per day to ensure all bookings have necessary equipment availability
- Identify and communicate effectively with management so they can determine when a date is at capacity for Fleet and Drivers
- Assist Clients in choosing the right vehicle based on their needs and budget
- Work with wedding planners and VIP venues to assist in determining what we can accommodate based on their client's needs and budget
- Work with individual corporate groups in a similar fashion. Additionally provide knowledge of excursions, restaurants and vehicle capabilities for passenger number and fit for location
- Plan route so vehicle is on site at the required time and in the correct location / position for loading / unloading and utilize google maps
- Manage and communicate with Driver Associates to ensure they are prepared for the jobs and if any driver overlap, coordinate when they will be at the same location and / or working separate jobs to avoid client confusion
- Monitor GPS for any traffic delays, keep drivers informed, on time, and aware of any additional travel time delays may cause
- Manage incoming contracts and routing guides.
- Set up automated payment reminders within reservations to ensure payments are collected on time
- Backup and assist other office staff with overflow and coverage, when needed, as instructed by management
Drug Screen required for employment.
Salary : $28 - $32
