What are the responsibilities and job description for the Business Analyst position at Mercer County Community College?
Job Summary And Duties
If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the “Community” feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292-acre suburban campus just six miles north of Trenton.
As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose.
Job Duties
Under the direction of the Director of Enterprise Information Services, the Business Analyst is responsible for the plan, design, develop, and launch of efficient information systems and operations systems in support of core organizational functions. The individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve systems issues. The Business Analyst will assess business processes to make recommendations in order to maximize the benefit of Enterprise Information systems improvements. Doing so involves working closely with users to gather and document detailed and accurate requirements, propose effective solutions, and assist staff with reporting needs. The Business Analyst will be responsible for providing systems analysis, problem-solving support, and necessary programming support to provide efficient and effective use of information systems in support of the institution’s goals and objectives while maintaining data integrity. The individual will:
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)
NONE
ADA AND OTHER REQUIREMENTS (May vary depending on the position)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle or feel and react with hands and arms. Specific vision abilities required by this job include ability to adjust focus.
Positions in this class typically require: ability to use a key board, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Required Qualifications
REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES
PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES
CORE COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Interpersonal Skills: Excellent time-management, planning, and interpersonal skills; focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; Remains open to others’ ideas and tries new things.
Problem-Solving: Strong problem-solving skills; identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; Works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Teamwork: Ability to work and participate in a team environment; exhibits objectivity and openness to others’ views; gives and welcomes feedback; supports everyone’s efforts to succeed; participates in meetings.
Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Written Communication: Excellent verbal and written communication skills; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; Able to read and interpret written information.
If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the “Community” feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292-acre suburban campus just six miles north of Trenton.
As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose.
Job Duties
Under the direction of the Director of Enterprise Information Services, the Business Analyst is responsible for the plan, design, develop, and launch of efficient information systems and operations systems in support of core organizational functions. The individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve systems issues. The Business Analyst will assess business processes to make recommendations in order to maximize the benefit of Enterprise Information systems improvements. Doing so involves working closely with users to gather and document detailed and accurate requirements, propose effective solutions, and assist staff with reporting needs. The Business Analyst will be responsible for providing systems analysis, problem-solving support, and necessary programming support to provide efficient and effective use of information systems in support of the institution’s goals and objectives while maintaining data integrity. The individual will:
- Assist in the planning, designing, development, and deployment of applications in the Student Information System (Ellucian Colleague) as well as other third-party applications.
- Meet with decision-makers, systems owners, and end-users to define business requirements and systems goals, and identify and resolve business systems issues.
- Review and analyze the effectiveness and efficiency of existing systems and work with the supervisor to develop strategies for improving or further leveraging these systems.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- Provide orientation and training to end-users for all modified and new systems.
- Creating specifications for new programs to meet the needs of the institution.
- Designing and developing advanced reports using MS SQL Reporting Services (SSRS) and Entrinsik Informer. MS SQL and PostgreSQL are used.
- Write and maintain documentation related to changes to code, scripts, programs, and other end-user specifications.
- Provide technical assistance by responding to inquiries regarding errors, problems, or questions with programs.
- Provide maintenance, appropriate use, production and problem-solving support, and ad-hoc reporting support
- Plan and develop day-to-day procedures to promote the successful performance of systems.
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)
- Assist in the planning, designing, development, and deployment of applications in the Student Information System (Ellucian Colleague) as well as other third-party applications.
- Meet with decision-makers, systems owners, and end-users to define business requirements and systems goals, and identify and resolve business systems issues.
- Review and analyze the effectiveness and efficiency of existing systems and work with the supervisor to develop strategies for improving or further leveraging these systems.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- Provide orientation and training to end-users for all modified and new systems.
- Ensuring the integrity of data and creating programs to make necessary file changes.
- Creating specifications for new programs to meet the needs of the institution.
- Designing and developing advanced reports using MS SQL Reporting Services (SSRS) and Entrinsik Informer. MS SQL and PostgreSQL are used.
- Write and maintain documentation related to changes to code, scripts, programs, and other end-user specifications.
- Provide technical assistance by responding to inquiries regarding errors, problems, or questions with programs.
- Coordinating with programmers about program revisions.
- Provide maintenance, appropriate use, production and problem-solving support, and ad-hoc reporting support
- Plan and develop day-to-day procedures to promote the successful performance of systems.
NONE
ADA AND OTHER REQUIREMENTS (May vary depending on the position)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle or feel and react with hands and arms. Specific vision abilities required by this job include ability to adjust focus.
Positions in this class typically require: ability to use a key board, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Required Qualifications
REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES
- Bachelors degree from an accredited college or university in computer science or related area of study
- Three (3) years experience as a business analyst; OR at least 7 years of programming or coding experience and/or training; or equivalent combination of education and experience
- Three plus (3 ) years of experience and expert functional/technical knowledge in the Student
PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES
- Five plus (5 ) years of experience and expert functional/technical knowledge in the Student module/discipline in Ellucian Colleague ERP/CRM- Recruit and Advise applications, similar 3rd-party products, and/or other systems.
- Strong SQL language programming and query optimization skills (MS SQL and PostgreSQL).
- Experience with 3rd party reporting tools such as MS SQL Reporting Services (SSRS) and Enrinsik Informer.
- Strong understanding of Higher Education related business processes in some of the related areas
- Registration, Admissions, Accounts Receivable, and Academic Affairs
- Experience with 3rd party reporting tools such as MS SQL Reporting Services (SSRS) and Enrinsik Informer.
- Strong SQL language programming and query optimization skills (MS SQL and PostgreSQL).
- Strong desktop automation skills, including effective use of e-mail, word processors, spreadsheets, workflow, and the ability to use tools in conjunction with databases
- Excellent information-gathering, research, and reporting skills
- Ability to read, analyze, and interpret general periodicals, professional journals, technical procedures, or governmental regulations
CORE COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Interpersonal Skills: Excellent time-management, planning, and interpersonal skills; focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; Remains open to others’ ideas and tries new things.
Problem-Solving: Strong problem-solving skills; identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; Works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Teamwork: Ability to work and participate in a team environment; exhibits objectivity and openness to others’ views; gives and welcomes feedback; supports everyone’s efforts to succeed; participates in meetings.
Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Written Communication: Excellent verbal and written communication skills; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; Able to read and interpret written information.
