Student Accounts Associate

JOB SUMMARY AND DUTIES

JOB SUMMARY AND DUTIES
If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity, inclusion and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the “Community” feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292-acre suburban campus just six miles north of Trenton.

As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose.

JOB DUTIES

• Focus on delivering a positive, high-quality service experience for students, faculty, staff, and visitors.
• Collect and act on customer feedback, leveraging insights to enhance service offerings and drive continuous improvement.
• Direct student interaction is receiving tuition payments, resolving account related issues and questions.

• Function as the primary cashier, processing payments from both students and campus organizations.
• Respond to email and telephone inquiries.
• Represent the Office of Student Accounts at New Student Orientations
• Provide a high level of customer service to both internal and external customers.
• Monitor all printers and copy machines for payments and collection of monies.
• Serve as liaison with our external collection agency partners.
• Prepares daily collection reports
• Assists in monthly invoicing of outstanding student accounts
• Ensures PCI compliance.
• Maintains database for current tuition and fee rates.

• This position will require some travel between the two college locations of West Windsor and Trenton.
• Work generally performed in an office environment, campus facilities or grounds.
• Ability to sit, stand, or walk for extended periods of time; ability to move freely around both College campuses and other locations.
• Ability to adhere to and follow safety and security protocol in areas related to College operations.

REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Finance, Business Administration, or related field of study from an accredited institution.
• Minimum of two (2) years of experience in management, finance, operations, or customer service role

PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES

PREFERRED QUALIFICATIONS

• Two (2) or more years of experience in computer database management and/or scheduling software
• Experience in public employment; preferably a community college.

• Thorough knowledge of cross-functional management of auxiliary services, marketing and sales.
• Exceptional customer service skills, performance management and the ability to develop staff.
• Excellent written, oral and interpersonal skills.
• Ability to develop and monitor billing strategies and collections.
• Ability to maintain database records relating for student accounts.
• Ability to work collaboratively with enrollment center staff.
• Ability to work with various campus offices to ensure positive customer outcomes.

CORE COMPETENCIES

CORE COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies

Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner the engages the audience and helps them understand and retain the message.
Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.

Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Formal Presentation: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.

Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Stress Tolerance: Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.