Merchandise Director

Job Description

Job Description

Merchandise Director - Brand Revolution USA

Reports To : Director of Strategy

Job Purpose :

As a Merchandise Director at Brand Revolution, you will be responsible for managing enterprise accounts within our diverse client portfolio, which includes some of the world's most influential brands. You will serve as the primary point of contact for all client matters, collaborating closely with key stakeholders to identify opportunities and deliver bespoke merchandise solutions that align with their strategic objectives. Additionally, you will drive business growth by expanding relationships with existing clients and cultivating new business opportunities.

Knowledge and Specific Job Skills Summary :

We are seeking an individual who excels at building and maintaining client relationships, enabling the team to meet and exceed sales targets. Exceptional communication skills are essential, as this role requires confidence in sales and the ability to engage with clients, suppliers, and internal teams effectively. Creativity, passion, and a solutions-driven mindset are crucial to ensuring success in every aspect of our work. Beyond skills and experience, the right attitude is key. You should demonstrate confidence, positivity, and an unwavering commitment to excellence and innovation.

Key Accountabilities and Responsibilities :

Partner with Brand Revolution’s top clients to deliver best-in-class merchandise solutions that align with their brand strategy.

Understand client goals and proactively identify areas where Brand Revolution can provide added value.

Lead a team to ensure exceptional customer service and seamless project execution.

Manage in-person and virtual client meetings to align on project requirements and deliverables.

Identify opportunities for up-selling, cross-selling, and fostering long-term client relationships.

Proactively generate new business opportunities through established and emerging channels.

Collaborate with suppliers to source innovative products that meet client specifications.

Develop comprehensive quotations and proposals in partnership with our in-house studio team.

Work cross-functionally with internal departments to integrate additional Brand Revolution services where applicable.

Worth with our in-house production team to ensure timely and high-quality order fulfilment.

Meet and exceed sales targets as set in collaboration with leadership.

Travel as needed for client meetings, new business pitches, and strategic planning sessions.

Person Specification / Core Competencies :

10 years of experience in the promotional merchandise industry is highly desirable.

Strong, persuasive approach to account management with a proven ability to drive sales.

Exceptional verbal and written communication skills.

Ability to collaborate effectively within a global team environment.

Strong organizational skills with the ability to manage multiple projects simultaneously.

Proficiency in Google Suite, Word, and Excel. HubSpot proficiency is also a preference.

Highly motivated, results-driven, and eager to achieve and exceed targets.

Confident in engaging with clients and suppliers over the phone and in-person.

Ability to adapt and thrive in a fast-paced, evolving business landscape.

High level of integrity and appreciation for confidentiality.

Benefits :

Opportunity to lead merchandise initiatives for one of the most innovative branding agencies.

A flexible and empowering work environment that fosters creativity and growth.

Access to industry-recognized professional development programs.

Competitive salary and uncapped commission structure tied to performance-based targets.

Brand Revolution is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Brand Revolution provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.