Sr. System & Network Administrator

Description

Systems and Network Administration

• Supports server, network and desktop hardware, software and applications and telephone systems for the Company. Installs hardware, loads programs and prepares systems for users.
• Implements timely hardware and software upgrades, patches, enhancements and conversions to ensure optimal deployment of resources. Conducts routine maintenance as required.
• Pairs with technology team members to proactively monitor and address any support issues as needed.  
• Serves as the lead with vendor support service groups and provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
• Sets up, configures and supports internal and/or external networks. Develops and maintains all systems, applications, security and network configurations.
• Implements and tests backup procedures and conducts regular recovery tests.
• Ensures the security of corporate data stored on servers and information resources across multiple platforms and diverse system environments. Identifies and resolves potential security risks and develops appropriate security controls and policies. 
• Evaluates and authorizes user access to data. Creates user IDs, modifies/creates user rights, changes passwords and modifies security elements with each system. 
• Identifies and negotiates with external vendors to secure the most effective phone and office systems, web servers and applications support contracts. 
• Configures a variety of cell phones and web devices and provides technical assistance and guidance for users.
• Provides on-going technology innovation and research. 

Disaster Recovery & Compliance

• Maintains the Information Technology disaster recovery plan and security policies.
• Ensures appropriate infrastructure to support disaster recovery plans and policies.
• Schedules and conducts regular disaster recovery tests. 
• Develops appropriate technical compliance policies and ensures implementation.  

System and Infrastructure Planning

• Plans, implements and supports the network and computing infrastructure plan.
• Provides technical expertise to business management regarding risk assessments and implementation of data security products and procedures. 
• Assists with technology planning through on-going research. 

Talent Management

• Evaluates the performance of the associates under their supervision and conducts formal performance reviews.
• Assists in establishing performance goals for all direct reports. 
• Assists in hiring and performance management of direct reports which may include discipline and termination decisions. 
• Assists in the training of new administrators and technical support associates. 
• Recommends to the Chief Information Officer salary actions and bonus amounts for the associates that report to them. 
• Manages time off and travel schedules to assure appropriate coverage to provide effective service for clients. 

Qualifications

Education and Experience: Bachelor’s degree in MIS, CS or equivalent work experience plus 8-10 years of experience in administration and technology roles in varied multi-faceted hardware, software and networking environments. 3-5 years of administration experience with Active Directory. Business class firewall experience including an understanding of NAT/PAT

Microsoft Windows Servers 2008 & 2012, Linux Server administration and support, Cisco Networking, Deep understanding of Citrix XenApp and Microsoft Remote Desktop Services, VMWare 5.x including Site Recovery Manager, Agile and team environments, MS SQL, MySQL, PostgreSQL,

Knowledge would be helpful in SAN management, EMC knowledge, Exchange 2007/2010, VoIP and Cisco, understands the complete technology stack – infrastructure through software, Ruby and open source tools, IBM Domino system

Competencies: Excellent written and verbal communication skills; able to work well with diverse groups of peers; communicate positively and respectfully; provide excellent customer service to external and internal stakeholders; uses critical thinking skills; self-motivated to work independently; balance workload assignments within time constraints; business acumen, and retain strict confidentiality.

Essential Functions:

This associate must be able to understand complex technical information and apply that knowledge to troubleshoot hardware and software problems. They must be able to think logically and communicate verbally in a clear and concise manner. This associate has to be able to build relationships with vendors and negotiate detailed contracts as well as work with a wide variety of personalities and skill sets.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable associate’s with disabilities to perform essential functions. 

The associate’s work is performed in an office environment and requires the ability to operate standard office equipment and keyboards; and repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers. The associate frequently is required to sit walk; climb; balance and stoop, kneel, crouch, or crawl. The associate may, infrequently, be asked to lift and/or move up to 50 pounds. The associate is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures.

The associate may travel up to 5% of the time by air or car to other office or business locations. 

Working Conditions:

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is exposed to normal office working conditions that are climate-controlled. The associate would not be exposed to extreme heat cold or other workplace hazards. The noise level in the work environment is usually low.

This job description is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with this position. The Senior Systems and Network Administrator assumes other responsibilities as assigned by the Chief Information Officer.