What are the responsibilities and job description for the Area Manager position at Merchants Building Maintenance, LLC?
Overview
Our Mission
Family Atmosphere
Woman-Owned
We’re a reliable, responsive commercial cleaning company.
Merchants Building Maintenance is a full-service, family-owned and operated commercial cleaning company that has grown to become one of the largest providers in the Southwestern US.
Our Mission
To excel in all that we do for our customers, employees, suppliers, and the communities we serve by continuously improving the quality and value of our services.
Family Atmosphere
Every one of our 6,000 team members is important to us. We’re proud to treat everyone on our staff like family
Woman-Owned
We are a certified woman-owned business by the Women’s Business Enterprise National Council (WBENC) and a certified Women’s Business Enterprise by the Supplier Clearinghouse.
Job Skills / Requirements
Job Description
We are seeking an individual to manage day-to-day operations and administrative tasks for a diverse portfolio of accounts. This role involves ensuring adherence to contract requirements, implementing cost control measures, and maintaining service standards to meet customer specifications. Responsibilities also include overseeing inspections, quality control, and inventory management. Effective communication with clients to ensure satisfaction is paramount in this role.
Essential Duties:
- Coordinate service activities for assigned buildings, ensuring contracted services are performed profitably.
- Manage supplies, equipment, and personnel to meet customer specifications.
- Interact with customers to obtain feedback and address concerns.
- Manage quality control and safety programs.
- Conduct service inspections.
- Attend and conduct training workshops.
- Develop operational improvement plans.
- Ensure compliance with policies and regulations.
- Conduct site visits with employees.
- Manage employee hiring and paperwork.
- Ensure the accuracy and timeliness of the paperwork submission.
- Analyze financial and operational performance.
- Ensure accurate payroll processing.
- Develop action plans for invoice discrepancies.
- Provide leadership to assigned personnel.
- Supervise, evaluate, and address employee performance.
Minimum Requirements:
- Bilingual in Spanish and English
- Able to read and write in English and Spanish.
- Minimum of three (3) years of supervisory experience in a service- and customer-oriented environment.
- Valid driver’s license with a clean record.
- Proficiency in report writing and business correspondence.
- Ability to effectively present information and respond to inquiries from managers and customers..
