BI-LINGUAL Commercial Accounts Rep ll

Overview

Collaborating with a specific group of clients and navigating them timely from initial order through receipt of product and payment processing

**BI-LINGUAL (SPANISH/ENGLISH) REQUIRED**

**Entry Level**

**Must be Excel Proficient**

Responsibilities

• Identifies all products within the customer order that are potential concerns for USDA inspections and hazmat clearance
• Works closely with the Compliance & Logistics Manager to make container appointments when needed, help maintain schedules
• Coordinates product delivery, billing and payment of product sold; creates applicable handbills to charge for inspections, pallets, and overnight fees
• Provides accurate and clear communications to warehouse teams in areas of selection, container loadings and inspection scheduling
• Communicates to customers any concerns with customer order fulfillment; provides support in problemresolution of orders, billing, and invoicing.
• Creates billback documentation and notating ETA for unprotectable items not received
• Collaborates with customers on pre-approval of initial order, buyers on stock validity and warehouse forexpiration check on date-specific products
• Responsible for notification of quantity adjustments, out of stock or substitutions to ensure proper fill ofcontainer and allowing timely adjustment of order by customer
• Determines target release and load dates based on sailing days and transit criteria depending on the country
• Manages the order through close monitoring of buyer messaging as related to delivery, quantity or other issues that could adversely affect the order fulfillment; notifying customer immediately if issues arise
• Responsible for creating billback documentation and notating ETA for any unprotectable items not received
• Process, prepare, schedule, and acquire all certificates required for entry of product into various countries; includes but not limited to Dairy Certificates, Free Sale, Hazmat and FSIS, and other regulatory certificates
• Ensures carrier is scheduled and meets shipping/sailing days, adjusting the order release date accordingly asneeded and corresponding with customer as to status
• Determines timing to release the order to be processed and ensures all paperwork is complete, deliveryreceipts are maintained, invoices downloaded and manually manipulated to include proper export codes
• Develops and maintains customs documentation to facilitate foreign country clearance of goods including BOL, Cert of Origin, Cert of Free Sale, Shipper’s Export Declaration, commercial invoices and dock receipts 

Qualifications

• Associates degree or equivalent work experience
• 3-6 years customer service experience required
• Intermediate to Advanced level of Excel and Word
• Strong organizational skills with an ability to work under minimal supervision
• Strong sense of urgency with an acute attention to detail
• Excellent multi-tasking skills and above average with problem solving

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