What are the responsibilities and job description for the Account Associate, Client Experience position at Merchants Fleet?
Are you a detail-oriented professional with a passion for client service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join Merchants Fleet as an Account Associate, Client Experience!
Why Merchants Fleet?
At Merchants Fleet, we deliver exceptional fleet management solutions while providing top-tier service to our clients. As an Account Associate, you will play a key role in supporting our clients and the Client Experience team, ensuring timely and accurate service delivery.
What You’ll Do
The Company
You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.
There’s a place for people like you. Welcome to Merchants Fleet.
We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.
Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:
So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.
We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role.
Join Center Stage at Merchants Fleet: Explore More Apply Today! Merchants Fleet® is the fastest-growing and most electric fleet management company in North America, serving over 20 diverse industries, powered by 700 employees in 29 states with HQ in New Hampshire and Innovation Center in the Chicago area.
Discover the unique benefits, perks and rewarding culture we offer you — download the Merchants Fleet 2025 Total Rewards Employee Benefits Guide today! Visit www.merchantsfleet.com/explore
Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to careers@merchantsfleet.com or call (603) 836-6483. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.
Why Merchants Fleet?
At Merchants Fleet, we deliver exceptional fleet management solutions while providing top-tier service to our clients. As an Account Associate, you will play a key role in supporting our clients and the Client Experience team, ensuring timely and accurate service delivery.
What You’ll Do
- Provide outstanding support to clients and the Client Experience team
- Manage client accounts and ensure all requests and timelines are met with precision
- Build and nurture strong client relationships, resolving concerns proactively
- Utilize CRM software and TotalView to track client support and vehicle transactions
- Collaborate with internal teams to ensure seamless client deliverables
- Act as a liaison between sales, clients, and internal departments
- Identify and recommend process improvements for enhanced client service
- Exceptional communication skills – verbal, written, and interpersonal
- Strong attention to detail – accuracy is key when managing multiple tasks
- High energy and a professional demeanor – a client-focused approach is essential
- Ability to work independently and as part of a team
- Advanced computer skills – CRM, TotalView, and Microsoft Suite expertise preferred
- Two or more years of experience in a client service or communication-focused role
- High school diploma or equivalent required
- A fast-paced, dynamic work environment
- Opportunities for professional growth and development
- A collaborative and supportive team culture
- The chance to make a real impact on client success
The Company
You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.
There’s a place for people like you. Welcome to Merchants Fleet.
We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.
Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:
- Leadership who truly lead and engage with employees
- Real career paths and the tools you need to grow and develop
- A work environment that’s encouraging and collaborative
So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.
We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role.
Join Center Stage at Merchants Fleet: Explore More Apply Today! Merchants Fleet® is the fastest-growing and most electric fleet management company in North America, serving over 20 diverse industries, powered by 700 employees in 29 states with HQ in New Hampshire and Innovation Center in the Chicago area.
Discover the unique benefits, perks and rewarding culture we offer you — download the Merchants Fleet 2025 Total Rewards Employee Benefits Guide today! Visit www.merchantsfleet.com/explore
Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to careers@merchantsfleet.com or call (603) 836-6483. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.
