IT SUPPORT TECHNICIAN I

Description

This position is eligible to work a hybrid remote schedule and when in office can work in Mobile, AL or Pascagoula, MS.

Overview

Community of Resources (COR) is a division of Merchants and Marine Bank, proudly serving the communities along the Gulf Coast since 1899. At COR, we are the heartbeat of our family of brands. We provide operational, information technology, and risk mitigation services to our brands within the Merchants & Marine Bancorp ecosystem, a well-established holding company with a staff of approximately 300 employees. We are committed to providing exceptional banking services for our customers and fostering a positive work environment for our employees.

Why Work for Us

• Medical, Vision and Dental Insurance
• 401-K Plan
• 11 Paid Holidays
• Personal Paid Time Off
• Term Life, AD&D and Disability Insurance
• Tuition Reimbursement
• Fitness Center Reimbursement

Job Purpose

This position is a part of the broader IT Support team and as such may perform a variety of duties. The incumbent in this particular role will primarily focus on the Network Technician duties listed below but will work help-desk tickets when not engaged in other projects. Must have experience in Microsoft Entra ID, Microsoft Intune, Active Directory, and Group Policy.

Duties and Responsibilities

• Security Management: Collaborate with the IT team to implement and enforce security protocols and best practices. Monitor systems for security breaches and assist with cybersecurity measures.
• End-User Support: Provide technical assistance and support to bank employees for hardware, software, and network-related issues. Respond to help desk tickets and resolve IT problems promptly.
• Computer Setup and Maintenance: Assist in the installation, configuration, and maintenance of desktops, laptops, and peripherals for new and existing staff members.
• Network Infrastructure: Assist with monitoring and maintaining the local area network (LAN) and network equipment to ensure connectivity and reliability.
• Software Troubleshooting: Troubleshoot and resolve software issues, including operating systems, productivity applications, and specialized banking software.
• Data Backups and Recovery: Assist in regular data backups and ensure data recovery procedures are tested and functional.
• Inventory Management: Maintain an accurate inventory of IT equipment, software licenses, and peripherals.
• User Training: Assist in providing basic IT training to bank employees to enhance their technical skills and awareness of security protocols.
• Technology Upgrades: Participate in IT projects, such as hardware upgrades, software installations, and system migrations.
• Documentation: Keep accurate records of IT-related activities, including support requests, troubleshooting steps, and solutions.
• Other duties assigned by management.

Qualifications

• Education: High school diploma or equivalent. A relevant associate or bachelor's degree in IT or a related field is preferred but not mandatory. A certification or specialized training in one or more areas is required.
• Technical Knowledge: Basic understanding of computer hardware, software, and networking concepts. Familiarity with Microsoft Windows operating systems and Office suite. Must have experience in Microsoft Entra ID, Microsoft Intune, Active Directory, and Group Policy.
• Customer Service Skills: Strong interpersonal and communication skills with a focus on delivering exceptional customer service to our brand team members.
• Problem-Solving Abilities: Demonstrated ability to analyze and troubleshoot technical issues effectively.
• Organizational Skills: Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
• Team Player: Willingness to collaborate with the IT team and other departments to achieve common goals.
• Adaptability: Ability to adapt to new technologies and learn quickly on the job.
• Ethics and Confidentiality: Understanding of the importance of data security, ethics, and maintaining customer/bank confidentiality.
• Must have a valid driver license and current car insurance.

Working Conditions

• Office environment, but may have infrequent occasion to work outdoors
• 40 hours per week, Monday through Friday.  Overtime or extended hours occasionally
• Some travel may be necessary to customers and branch locations
• Offsite training or conferences may be necessary, with the possibility of overnight travel

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The employee may frequently move items up to 20 pounds and occasionally move items up to 50 pounds.

Direct Reports

None

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected under applicable law.