Branch Operations Manager

Description

The Branch Operations Manager is a dynamic position responsible for planning, directing, and coordinating the operations of the service center. This position is responsible for safety, transaction quality, inventory accuracy, facility maintenance, yard productivity, and administration through the implementation of standard operating procedures.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

• Create and maintain a safe work environment through training, inspection, and corrective action.
• Create, implement, and sustain required standard operating procedures.
• Measure performance using metrics against pre-defined goals in areas such as safety, inventory accuracy, equipment inspection, and all other areas.
• Resolve issues within the material flow of the branch and implement procedures to ensure that transactions flow accurately 100% of the time.
• Foster alignment with Functional Support Departments.
• Ensure proper stocking, movement, and loading of material.
• Manage or complete daily managerial duties such as facility and equipment maintenance and repair, OSHA requirements, safety training, etc.
• Manage staffing at the branch, including controlling and minimizing labor overtime.
• Manage transaction accuracy by making sure each day’s transactions are updated in the system the day during which they occur and ensuring performance goals are met in this functional area.
• Other responsibilities as requested.

Supervisory Responsibility

• The position manages yard and delivery personnel. This position is responsible for ensuring alignment between the branch and the functional support departments.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is occasionally required to sit, climb or balance; and stoop, kneel, or crouch.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

KNOWLEDGE, SKILLS & ABILITIES

• Strong communication, problem solving and decision-making skills to effectively resolve customer and employee issues.
• Uphold confidentiality in all situations.
• Detail oriented, strong organization skills and a high degree of accuracy with the ability to work independently.
• Ability to use Internet, Outlook, MS Office, and position specific software as required.

EDUCATION, TRAINING AND EXPERIENCE

• Five years in Customer Service, Operations or Operations Management
• Good Computer skills, Proficient in Excel
• High School Degree
• Experience in directly managing people.

COMPETENCIES

• Strong commitment to safety
• Strong operational knowledge and experience
• Process driven and detail oriented.
• Solid team building
• Proficiency in all aspects of interpersonal communication
• Performance Management

We’ve got you covered.

Merchants Metals employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

• Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
• Company Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through Live Health Online
• Legal Assistance via Legal Shield
• Employee Assistance Program
• Identify Theft Protection
• Access Perks – Discounts on products and services with companies nationwide
• 401k Retirement Program with strong company match

In addition to the benefits program, Merchants Metals provides employees competitive wages, career advancement, and training opportunities.