What are the responsibilities and job description for the Operations Director position at Merchants Metals?
About Merchants Metals
We are one of the largest manufacturers and distributors of fence systems in North America, with a 60-year legacy of providing quality fencing and accessories. Our comprehensive product line includes perimeter security solutions for industrial, commercial, and residential applications.
Our Core Values
Our core values revolve around seven fundamental principles: Safety, Integrity, Accountability, Passion, Transparency, Empowerment, and Teamwork. We foster an environment that encourages personal growth and development, recognizing that our employees are crucial to our success.
Job Summary
The Branch Manager will oversee all facility operations, ensuring seamless execution in safety, sales, transactional quality, inventory accuracy, customer service, facility maintenance, employee relations, and productivity.
Key Responsibilities
- Create and maintain thorough training programs, inspections, corrective actions, and tone focusing on a safe work environment.
- Assume total P&L responsibility, developing and controlling profits, plans, and budgets.
- Understand, promote, adapt, and lead the business' overall 80/20 philosophy at the Service Center level.
- Recruit, mentor, and develop new and existing talent through engaging leadership.
- Develop and implement strategies for the Service Center's development, aligning with local, regional, and organizational goals.
- Direct and manage facility operations for sales, customer service, transaction quality, inventory accuracy, facility maintenance, pick, pack, load, and logistics.
- Coordinate and measure daily facility activities and functions to ensure defined customer service and transaction accuracy metrics are achieved.
- Create process maps and establish and drive compliance to internal Standard Operating Procedures.
- Measure performance using metrics against pre-defined goals in safety, transaction accuracy, inventory accuracy, equipment inspection, PM, and other administrative areas.
- Resolve issues within the paper/product/material flow and implement procedures to ensure transactions flow accurately 100% of the time.
- Perform or oversee all administrative duties, including facility and equipment maintenance and repair, OSHA requirements, control of fuel, and P-card purchases.
- Coordinate with functional support departments to drive profitable sales, ensure an efficient and supportive supply chain, develop a productive workforce, and maintain financial accounting integrity.
- Control and minimize labor overtime, premium freight, and repair expenses without compromising safety.
- Provide leadership and training to accomplish company goals and objectives.
- Deliver exceptional customer service to internal and external customers.
