Collector

Collector

Buffalo, NY

Hybrid Work Schedule

Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, has an exciting and rewarding career opportunity for a Collector to join our collaborative and dynamic Premium Accounting team in our Corporate Headquarters located in Buffalo, NY.

The Collector is responsible for the collection of outstanding premiums using the most effective means possible to receive the desired results.

Merchants Insurance Group, rated A- (Excellent) with a positive outlook by the A.M. Best Company, is proud to be one of Buffalo Business First’s Best Places to Work in Western New York (2023, 2024), a Fast Track company (2019-2024), and a Top Private Company (2019-2024). Merchants has been granted Ward’s 50 designation as a top-performing property-casualty insurance company for four consecutive years. In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America’s Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

• Responsible for the management of a group of assigned accounts for Collection of premium outstanding.
• Collection of premium outstanding using the most effective means possible (i.e. skip tracing, contact insured via phone or in writing) to receive the desired results.
• Assist Financial Services Manager with overdue premium analysis and recordkeeping.
• Provides cash processing and billing support.
• Provides back-up for Premium Accounting Assistant and Analyst as necessary.

Qualifications & Skills:

• Qualified candidates will have an Associate’s degree or equivalent work-related experience.
• 5 or more years collection experience.
• Microsoft Office knowledge as well as the ability to work with internal company systems.
• Exceptional organization, verbal and written communication skills are highly desirable.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The actual compensation will be determined based upon experience and other factors permitted by law. The initial pay range for this position is $36,000 - $47,000.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Hybrid work schedule. Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding Collection bonus and company bonus programs.
• Tuition Reimbursement.

And many more exciting company benefits!! EOE

Experience

• 5 year(s): 5 or more years collection experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.