Service/Installation Manager

Merchants Refrigeration & Mechanical is growing 40-year-old Mechanical Contracting Company, based in Milwaukee Wisconsin, is looking for talented Service/Installation manager to join our team with possible growth into Operations Manager role. We specialize in Commercial & Industrial Refrigeration and HVAC service and installation. We are rapidly growing many opportunities for advancement for the right candidates. Family owned and operated company and the perfect candidate will be highly motivated, self-driven, and reliable that thrives in a team environment. All experience levels are welcome to apply.

Primary Responsibilities

This position is primarily responsible for providing management oversite for profitable service operations for the Company. Customer focused and the ability to project a professional company image through in-person, email, text and telephone interaction is essential. Performing the following duties and responsibilities requires excellent organizational and strong communication skills. Ability to function in a high stress fast paced environment and the ability to resolve conflict for internal and external customers as needed.

Functional Responsibilities

· Provide timely response to Customer requests.

· Adequately manage labor resources that support daily service demands.

· Manage service and maintenance agreements.

· Timely quoting of repairs that align with Companies’ financial goals.

· Effectively communicate and manage information with customers’ 3 party service providers.

· Source parts and materials as needed to complete jobs.

· Review jobs for accurate and timely completion.

· Be the ambassador for technician support and productivity. Provide follow-up and proactive communications with technicians. Facilitate support for technicians as needed.

· Participate in in daily, weekly and monthly review meetings as needed.

· Actively promote and manage continuous improvement throughout the organization.

· Ability to function in a high stress fast paced environment and the ability to resolve conflict for internal and external customers as needed.

Compensation Information:

Pay is based on experience along with potential to grow. Base salary annualized bonus program and company vehicle.

Full-time employees are eligible for company benefits offered at the current time of employment and the company reserves the right to change benefits as it deems necessary.

Schedule:

Office hours are Monday through Friday from 7:30 am to 4:00 pm.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Commute:

• Pewaukee, WI 53072 (Required)

Ability to Relocate:

• Pewaukee, WI 53072: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $75,000 - $100,000