What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Mercurial Louisville?
Are you a motivated and enthusiastic individual looking to begin your career in customer service? Mercurial Inc. is seeking a dedicated and passionate Customer Service Representative to join our team! This entry-level opportunity is perfect for recent graduates or anyone eager to develop their skills in client relations, problem-solving, and communication. As a Customer Service Representative , you'll be essential in ensuring client satisfaction and contributing to our company’s success. Key Responsibilities : Client Interaction : Serve as the first point of contact for clients, addressing inquiries and providing accurate information about our services and products. Problem Resolution : Quickly and effectively resolve client concerns to provide a positive experience and ensure their needs are met. Account Management : Maintain organized and up-to-date client records and databases, ensuring confidentiality and accuracy. Team Collaboration : Work with other departments to ensure smooth operations, excellent communication, and high-quality service delivery. Feedback Collection : Gather client feedback to help enhance service quality and continuously improve customer satisfaction. Qualifications : Education : High School Diploma or GED required; an associate’s or bachelor’s degree is a plus. Experience : No prior experience required! Ideal for recent graduates or those excited to learn and grow in customer service. Communication Skills : Strong verbal and written communication skills with a friendly, professional demeanor. Interpersonal Skills : Ability to connect with clients, build relationships, and work effectively with team members. Detail-Oriented : Able to manage multiple tasks simultaneously with a focus on accuracy and quality. What We Offer : Comprehensive Training : Enjoy a thorough training program to set you up for success in the role. Career Development : Access opportunities for professional growth, skill-building, and advancement within the company. Supportive Work Environment : Become part of a positive, team-oriented workplace where your contributions are recognized and valued. Competitive Compensation : Receive a competitive salary with performance-based incentives. Powered by JazzHR
