What are the responsibilities and job description for the Access Center Representative (Bilingual) position at Mercy Care?
Position Purpose: Join Mercy Care Atlanta as an Access Center Representative, where you'll play a vital role as the primary scheduler for our medical and dental services. This position ensures a seamless patient experience by managing appointments, verifying insurance, and providing essential support to our diverse patient population.
What You Will Do
Schedule and register patients for medical and dental appointments.
Verify insurance eligibility, including Medicare, Medicaid, and Commercial plans.
Document appointment reasons and classify patients accurately.
Assist patients with scheduling referral appointments.
Make pre-appointment reminder calls to ensure attendance.
Collaborate with volunteer physicians and support staff to optimize scheduling templates.
Provide support to patients across all age groups, primarily adults and geriatrics.
Minimum Qualifications
High School Diploma or GED required.
Certification in medical insurance carriers, patient scheduling, or medical office specialist preferred.
At least 1 year of customer service or patient relations experience in a healthcare setting.
Proficiency in automated patient scheduling systems.
Fluent in Spanish, with excellent written and verbal communication skills.
Knowledge of medical terminology, ICD-9 and CPT coding, OSHA, and HIPAA guidelines.
Position Highlights and Benefits:
Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
Opportunity to get paid daily – through DailyPay
Paid holidays and generous Paid Time Off (PTO)
Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
Fast response interview times and job offers.
Ministry/Facility Information:
Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
