Demo

Manager of Enterprise IT Operations

Mercy Care
Atlanta, GA Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 3/30/2025
Employment Type:
Full time
Shift:
Day Shift

Description:

Position Purpose:
As a Manager of IT Operations at Mercy Care, you will play a key role in supervising the daily functions of the IT department. This position provides clear leadership and direction to manage and advance people, processes, and programs that support direct and indirect patient care. You will align with Trinity Health’s mission, vision, and values while driving strategies and achieving performance goals.

What You Will Do:


Leadership

  • Advise and guide Regional Health Ministry (RHM) and regional leaders in strategy development and achieving performance goals.

  • Promote collaboration across service areas to ensure consistency and integration of operations.

Direction and Growth

  • Lead standardization, optimization of policies, processes, and methodologies.

  • Manage vendor/contract labor strategy and optimize spending.

Strategic Support & Accountability

  • Collaborate on system-wide strategy development and functional priorities.

  • Oversee functional leadership teams to ensure success and compliance.

  • Measure and report KPIs to demonstrate value delivery.

Operational Delivery

  • Lead and optimize IT service delivery for endpoint devices (e.g., infrastructure, desktops, laptops, peripherals) while adhering to security standards.

  • Oversee IT operations across multiple sites, ensuring operational effectiveness and alignment with business strategies.

Functional Role

  • Accountable for leading, guiding, and directing the Trinity Health IT service delivery for quality and continuous improvement of endpoint devices (e.g., infrastructure, desktops, laptops, printers, mobile devices, and peripherals) while adhering to and executing Enterprise Information Security standards, policies, and best practices.

  • Identify, define, and solve complex problems impacting the management and direction of the business.

  • Collaborate with System Redesign Service Areas, Regions, and Health Ministries to ensure consistency and integration of strategy and operations.

  • Perform oversight of multiple small sites/locations or a single medium/large site within a region's health ministry, typically managing multiple supervisors.

  • Enable enterprise-level plans to address internal or external business and regulatory issues, providing functional expertise and ensuring performance and service standards.

  • Support the director and senior manager of Enterprise IT Operations in achieving goals and priorities while managing Enterprise IT Operations individual contributors and/or supervisors to enable operational effectiveness.

Minimum Qualifications:

  • Bachelor’s degree in business, healthcare administration, computer technology, or related field, or equivalent education/experience.

  • 5-7 years’ experience in IT management, with a focus on end-user device support.

  • 2 years of management or leadership experience, with strong team development skills.

  • Operational knowledge of IT and business linkages is a plus.

Position Highlights and Benefits:

  • Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)

  • Opportunity to get paid daily – through DailyPay

  • Paid holidays and generous Paid Time Off (PTO)

  • Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!

  • Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.

  • Fast response interview times and job offers.


Ministry/Facility Information:


Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.

Our Commitment to Diversity and Inclusion


Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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