What are the responsibilities and job description for the Customer Care Representative position at Mercy Home Health?
Welcome to CommonSpirit Health Mountain Region:
CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.
Overview:
Responsible for identifying appropriate candidates for home care services. Evaluates patients referred for treatment to determine appropriateness for admission. Position will provide exceptional customer service while participating in the discharge planning process and evaluating patients for agency services. Ensure referral source and patient needs are met. Completes agency referrals, providing accurate demographic information and appropriate information for care. Position will provide exceptional customer service while participating in the coordination of care/scheduling process for admissions to homecare. Problem solving through excellent written and verbal skill. Data entry and clerical duties.
Qualifications:
High School/GED required.
This role works Thursday, Friday, Saturday, Sunday and Monday (8:30 am - 5:00 pm). The office works out of 175 Mercado Suite 131 which is out Durango home health hospice office.
Your Connected Community:
Shift: Days
CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life ColoradoTM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.
CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.
You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.
Responsible for identifying appropriate candidates for home care services. Evaluates patients referred for treatment to determine appropriateness for admission. Position will provide exceptional customer service while participating in the discharge planning process and evaluating patients for agency services. Ensure referral source and patient needs are met. Completes agency referrals, providing accurate demographic information and appropriate information for care. Position will provide exceptional customer service while participating in the coordination of care/scheduling process for admissions to homecare. Problem solving through excellent written and verbal skill. Data entry and clerical duties.
In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:
High School/GED required.
Assoicates Degree in a health care related field preferred.
1 year of home care, hospice, home oxygen, HME, or home infusion experience preferred.
Prior customer service/relations and or telephone sales experience preferred.
Excellent customer service skills and a commitment to meet the needs of all customers and patients.
Knowledge of comprehensive home care services and supporting community organizations, strong
organizational, and analytical, and communication skills preferred.
Prior customer service/relations and or telephone sales experience preferred.
Excellent customer service skills and a commitment to meet the needs of all customers and patients.
Knowledge of comprehensive home care services and supporting community organizations, strong
organizational, and analytical, and communication skills preferred.
Sedentary work - prolonged periods of sitting and exert up to 10 lbs. force occasionally
This role works Thursday, Friday, Saturday, Sunday and Monday (8:30 am - 5:00 pm). The office works out of 175 Mercado Suite 131 which is out Durango home health hospice office.
We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness.
CommonSpirit Mountain Region’s Corporate Service Center is headquartered in Centennial, CO where our corporate leaders and centralized teams support our hospitals, clinics and people – including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Many of our centralized teams offer a work option which supports a healthy work-life balance while still providing a culture of collaboration and community where incredible people are doing incredible things every day.
We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer:
- Several Medical, Dental, & Vision options.
- Spending Accounts including a Dependent Care FSA that can include an employer contribution
- Retirement account options with a generous employer match
- Tuition Reimbursement
- Student Loan Forgiveness, and so much more!
View more on our benefits HERE.
Pay Range:
$20.73 - $35.17 / hour
Shift: Days
Salary : $21 - $35