Housing Navigator - Homeless Shelter

Description

Status: Full-Time
Pay: $22.00/hour
Schedule: Tuesday-Saturday

• Tuesday-Wednesday & Friday-Saturday: 8:00 a.m. - 4:30 p.m.
• Thursday: 10:30 a.m. - 7:00 p.m.

Job Summary: The Housing Solutions Navigator supports individuals in the shelter system by conducting needs assessments, developing housing plans, making referrals, and advocating for housing stability. This role involves managing a caseload, creating individualized service plans, and using trauma-informed care and harm reduction strategies. Responsibilities include coordinating with external agencies, providing crisis intervention, and supporting clients through the housing process.

Essential Duties and Responsibilities:
Client/Service Delivery

• Manage a caseload of 22-30 individuals
• Conduct assessments and create individualized service plans within seven days of shelter entry
• Assist clients with required documents for housing (e.g., ID, birth certificate, income verification)
• Provide referrals, crisis intervention, and housing placement assistance
• Develop short- and long-term goals through comprehensive screenings and assessments
• Link clients to employment, benefits, healthcare, and other needed services
• Use harm reduction and trauma-informed care to provide client-centered services
• Conduct crisis and risk assessments and provide housing transition support
• Collaborate with housing providers, landlords, and community organizations
• Support clients during voucher briefings and housing match meetings
• Maintain accurate and up-to-date client data in HMIS

Team/Staff Relations

• Work collaboratively with staff and volunteers to implement the agency's mission
• Participate in internal and external meetings and program planning
• Adapt to changes in a fast-paced environment and communicate effectively with diverse populations

Administration

• Ensure accurate documentation for all clients, including housing plans and case notes
• Meet data collection deadlines and respond promptly to communications
• Utilize relevant software (e.g., Microsoft Office, HMIS)

• Perform other duties as assigned

Knowledge of:

• Confidentiality, case management ethics, and effective documentation practices

Qualifications

Requirements:
Education and Experience

• Bachelor’s Degree in Human Services or related field
• At least 1 year of experience in homeless services or mental health, or relevant lived experience
• Individuals with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and recovery are welcome to apply

General Skills

• Ability to work effectively with diverse populations, prioritize tasks, and perform crisis intervention
• Strong communication skills and ability to maintain a safe and professional environment

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of sitting and working on a computer

Salary : $22