Seasonal Housing Solutions Case Manager

Description

Schedule: Monday-Friday 8:30 a.m. - 5:00 p.m.
This is a seasonal position with an expected end date of 06/30/2025.

Job Summary: The Housing Solutions Case Manager plays a key role in assisting Mercy House clients in obtaining and maintaining permanent housing by utilizing the Housing First Model. This full-time position involves providing case management services and housing advocacy to clients entering the system of care. The position has a designated end date of June 30th, 2025.

Essential Duties and Responsibilities:
Client/Service Delivery

• Attend Family Support Team (FST) and/or multi-disciplinary team (MDT) meetings as assigned by supervisor.
• Provide comprehensive case management services including intake, housing stabilization plans, goal setting, linking, and monitoring.
• Employ client-centered strategies and harm reduction approaches to support clients in stabilizing their housing.
• Implement Trauma-Informed Care and Motivational Interviewing techniques.
• Maintain case notes using the GIRP (Goal, Intervention, Response, Plan) format.
• Offer tenant education, advocacy, and referrals to additional services as needed.
• Develop individualized case management plans, including financial planning and housing goals, with clients and/or families.
• Meet with clients regularly to track progress and ensure they are meeting program requirements.
• Ensure case files are up to date and all necessary client information is entered into the HMIS database in a timely manner.
• Update the program’s master logs daily, ensuring accurate information for each client.
• Coordinate home visits with clients as needed.
• Conduct Habitability Inspections with Housing Solutions Agents as required.
• Support clients in overcoming employment and housing-related challenges.
• Assist clients in identifying and building upon their strengths in a respectful manner.
• Be knowledgeable of community resources and connect clients to appropriate services.
• Adhere to all case management policies within the agency.
• Maintain an assigned caseload as determined by the Supervisor.
• Participate in weekly Coordinated Entry System meetings, following CES policies and procedures for client matching and updates.
• Help clients search for housing options and foster relationships between clients and landlords.
• Mediate landlord-resident issues as necessary to support clients in maintaining housing.
• Assist with recertification of assistance as needed and ensure timely collection of required documentation from clients.
• Conduct follow-ups with clients as directed by supervisor.

Team/Staff Relations

• Collaborate with staff, interns, and volunteers to advance the agency’s mission and core values.
• Participate in staff meetings, supervision sessions, community meetings, and training workshops as necessary.
• Join monthly Housing Solutions team meetings to discuss client progress, needs, and share resources.
• Work closely with leasing agents to support clients’ housing efforts.
• Contribute to fostering positive relationships with other case managers and upper management.
• Adapt to a fast-paced environment, manage multiple tasks, and collaborate with other departments while remaining reliable, empathetic, and trustworthy.

Administration

• Maintain accurate and up-to-date documentation for all clients, including stabilization plans, case notes, call logs, and emergency plans.
• Submit and upload supporting documentation for client services in a timely manner.
• Assist with program activities as needed.
• Develop new partnerships with external agencies to enhance services.
• Assist with data collection and program evaluation systems.
• Ensure the confidentiality and safety of client information in accordance with HIPAA laws.
• Ensure all documents submitted on behalf of clients are valid and submitted promptly.
• Utilize computers and relevant software proficiently.
• Respond to calls and emails promptly.
• Complete tasks independently and prioritize important deadlines.
• Undertake ad hoc projects as assigned by the Housing Solutions Supervisor or Manager.

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Qualifications

Requirements:

Education and Experience

• A Bachelor’s Degree in Social Work or a related field, or a minimum of four years of experience in social work or human services in either public or private organizations is required.
• Experience working with the homeless population is highly preferred.

General

• Ability to effectively work with a diverse population, plan, organize, and prioritize tasks, and perform crisis intervention when necessary.
• Strong communication skills, both verbal and written, to clearly convey information and instructions.
• Maintain a positive, professional, and safe environment while on duty.
• Ability to build and maintain productive working relationships with clients, landlords, social workers, and other service providers.
• Ability to thrive in a fast-paced environment while safeguarding the confidentiality of sensitive client information.
• Dependable, responsible, and capable of communicating respectfully and effectively.
• Proficiency in Microsoft Office programs and basic skills in typing, email, and internet usage.
• Flexibility to work some weekends and/or evenings to address crisis situations when needed.
• Fluency in Arabic, Farsi, Spanish, or Vietnamese is a significant advantage.
• A valid California driver’s license, proof of auto insurance, and access to a reliable personal vehicle are required.

Physical Requirements

• Ability to lift up to 50 pounds.
• Prolonged periods of sitting at a desk and working on a computer.

Salary : $22