What are the responsibilities and job description for the Site Lead position at Mercy House?
Schedule:
- Sat & Sun: 7:00 a.m. - 3:00 p.m.
- Mon & Tues: 3:00 p.m. - 11:00 p.m.
Job Summary: The Site Lead is responsible for overseeing daily operations at the Emergency Shelter Program, including managing shelter staff, client activities, and services while ensuring a safe, client-centered environment. This position involves crisis intervention, staff support, coordinating volunteers, and maintaining facility organization. The Site Lead also assists with administrative tasks, such as supply coordination and reporting, and participates in training and staff meetings.
Essential Duties and Responsibilities
Shelter
Assist in the implementation of all shelter activities to ensure quality delivery of services.
Oversee all shelter staff, security, and client activities.
Oversee distribution of services and all program services while on duty.
Assist in the coordination of volunteers and support services.
Oversee the organization of supplies and facilitys needs.
Management
Support shelter staff during designated shifts.
Assist in various aspects of staffs duties.
Assist in coordinating and managing special group events and holiday events.
Provide crisis/conflict intervention.
Communicate any staff or shelter issues to Program Manager.
Administration
Coordinate supply and service needs.
Assist with securing necessary resources.
Assist with record keeping and reporting.
Miscellaneous
Attend staff meetings and training workshops as needed.
Assist with general duties (stocking supplies, copies, fax, phone calls, etc.).
Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications.
Perform ad hoc projects as appointed by Supervisor.
Requirements
Experience
Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
Ensure a client-focused, trauma-informed, and housing-focused shelter approach.
Ability to perform crisis intervention as needed.
Previous shelter experience is preferred but not required.
General
Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others.
Dependability, responsibility, and the ability to communicate effectively and respectfully.
Fluency in Spanish is of significant value.
Physical Requirements
Ability to lift up to 50 pounds.
Prolonged periods of standing and the ability to work in a fast-paced environment.
