Marketing Operations Manager - Denver Office

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The Marketing Operations Manager ensures the marketing of the Mercy Housing’s properties in assigned area of oversight are in compliance with the standards and expectations of Operational Excellence, other stated guidelines of Mercy Housing. Supports Mercy Housing Management Group (MHMG), the property management company’s leadership in developing and implementing marketing strategies to achieve regional property occupancy goals. Responsibilities include developing marketing campaigns and programs targeting qualified renters for all property income set asides and supporting the leasing of all new properties. All projects must be proactively managed with the goal of achieving the individual and collective budgeted occupancies and operating expenses resulting in successfully achieving the Controllable Net Operating Income (CNOI) for the portfolio of responsibility. Completes all reasonable work-related directives given by his/her supervisor and above. 

We encourage candidates with lived experience to apply. This position is hybrid eligible. 

Pay: $65,000-75,000/salary DOE

Benefits:

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision  
• 15 days of earned PTO your first year, 12 company holidays 2 floating holidays. 
• 403b match 
• Early close Fridays (3 paid hours each Friday, early close prior to a holiday (3 paid hours) 
• Paid Time off between Christmas and New Year's Holiday 
• Paid Volunteer Time  
• Paid Parental Leave and Care Giver Leave  
• Paid Life Insurance 
• Free Employee Assistance Plan  
• Free Basic Dental
• Pet Insurance options 

 Duties:

• Financial Results: Assists with marketing outreach to achieve occupancy goals. Develops and assists with Marketing plans for property site staff, as necessary.  Ensures that Marketing surveys are completed as required and submitted for review, including recommendations for operational improvement. Coordinates execution of rent comparability studies with Property/Asset Management. Supports compliance team to ensure Affirmative Fair Housing Marketing Plans on HUD-funded properties are submitted and approved.  Assists with setting up leasing offices for properties in development.   Assists in preparing marketing plans and outreach collateral for new properties and existing properties to achieve successful on-time rent up occupancy requirements.
• Property Standards: Conducts property visits to ensure curb appeal, signage, collateral, etc., meet standards and expectations. Consults with property management leadership regarding items of concern during property visits.  Assists property management leadership with property enhancements, as needed.  Participates on property workout teams in turning troubled properties though marketing efforts.
• Working Environment: Evaluates and collaborates on Marketing training needs at assigned sites.  Trains and mentors property management staff to develop core marketing skills, as requested, including traffic, vacancy, reporting tools (e.g. rent ready tracking sheet) etc.  Submits award nominations where appropriate.
• Customer Service: Continually looks for new cost-effective marketing tools.  Responds to Mercy Housing’s requests for proposal regarding potential management of future managed properties.  Develops and maintains Mercy Housing Management Group’s national marketing collateral.  Ensures that properties have properly displayed required materials and meet property needs on an ongoing basis. Supports organizational internal communication as requested by Supervisor.

Minimum Qualifications:

• Five (5) years of experience of progressive marketing experience, preferably in a real estate environment. Familiarity with local market conditions.  Working knowledge of applicable Federal and local housing laws including Fair Housing and Landlord Tenant Laws.
• Comprehensive knowledge of affordable housing programs and funding mechanisms including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bonds.

Preferred Qualifications:

• Professional certification in property or affordable housing management.
• Five years of experience as a supervisor/manager of multi-family housing. Previous property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties.

Competencies:

• Articulate and integrate the mission and the core values of Respect, Justice and Mercy into day-to-day work. Recognize racial equity, diversity, and inclusion as integral components of our culture.
• Define and solve problems
• Willing and able to travel throughout the country up to 25% of work schedule.
• Comprehend and communicate in the English language both orally and in writing.
• Interpret and understand financial information generated from property management software reports.
• Legally operate a motor vehicle (valid driver’s license).
• Work in a collaborative manner and in a team environment.
• Proficiency with Microsoft Office.
• Working knowledge of OE Standards and model of Operational Excellence in practice
• Treat a variety of people with respect and compassion.
• Represent Mercy Housing in a professional manner at all times.

This is a brief summary of the position and responsibilities.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Salary : $65,000 - $75,000