Resident Services Coordinator I - Orchard Grove

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. 

The Resident Services Coordinator I plays a vital role in enhancing the quality of life for our residents. You'll identify and assess the needs of the community, creating strategies to connect residents with essential services and resources while helping them overcome potential barriers. You’ll act as a key ambassador for the property, building meaningful partnerships with community organizations, securing volunteers, and showcasing our mission and values.

You’ll have the opportunity to facilitate and implement impactful core programs, ensuring they align with our program model, while also tracking and analyzing data to measure success. When necessary, you’ll step in to provide direct services to residents.

We encourage candidates with lived experience to apply. 

Orchard Grove is a 60-unit, affordable community in Madison, GA with family-sized apartments. This is an on-site position.

Pay: $22.00/hour 

Benefits:

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision  

• 15 days of earned PTO your first year, 12 company holidays 2 floating holidays. 

• 403b match 

• Early close Fridays (3 paid hours each Friday)   

• Early close prior to a holiday (3 paid hours) 

• Paid Time off between Christmas and New Year's Holiday 

• Paid Volunteer Time  

• Paid Parental Leave and Care Giver Leave  

• Paid Life Insurance 

• Free Employee Assistance Plan  

• Free Basic Dental

• Pet Insurance options 

Duties

• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
• Participate in the annual property and/or grant budget process and maintain accurate recording and tracking or related expenditures
• Collect information and document incidents that could potentially need follow-up by property staff and/or residents involved.
• Actively collaborate with Resource Development staff and other Resident Services staff to share information and implement fundraising plans.
• Manage volunteers.

Minimum Qualifications

•  High School Diploma or equivalent.
• One (1) year of experience in community development, social services, or related field.

Preferred Qualifications

• Bachelor's Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.

 Knowledge and Skills

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

This is a brief description summarizing the abilities and skills needed for the position. Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.