Demo

Operations Specialist

Mercy Housing & Shelter Corp
Hartford, CT Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 5/15/2025

Job Description

Job Description

Calling All Tech Heroes!

Schedule Work Times / Locations :

Monday – Friday, 8 : 30AM – 4 : 30PM; flexibility for occasional nights and weekends when necessary

221 Main Street Hartford, CT, will travel to all sites as needed.

Why You’ll Love this Job :

Are you a Tech- Wizard? Able to Cast Automation Spells and Wield Your Troubleshooting Skills to Slay Complex IT Issues? The Quest, Should You Accept It, is to Ensure Our Tech Backbone Stays Strong, Secure, and Efficient. You’ll Be the Magic Behind the Scenes, the Go to Champion for Optimizing our IT Infrastructure and Our Go to problem solver.

Why CHA?

Community Housing Advocates (CHA) a parent company of Mercy Housing & Shelter and My Sister’s Place, two agencies who in 2018 united forces based on a common mission- combating homelessness and providing support to individuals and families in need. We provide safe housing, life-changing services that include medical care, management of financial affairs, short- and long-term housing and all the necessary tools to reclaim their independence. At CHA, you will be part of a team that truly makes a difference in the lives of those who need it most.

What You’ll Be Doing (The Tech Wiz Edition!)

  • System Sorcery : Oversee day-to-day operations of our IT realm, including servers, networks, and systems to ensure peak performance.
  • Automation Alchemy : Weather it is Scripts or spells-Cast your wand to streamline processes, boost efficiency and make repetitive tasks a thing of the past.
  • Guard Mastery : Fortify our digital fortress, uphold security protocols, educate and arm others in safe downloads and online browsing. Detect and defeat tech bugs before they cause glitches or game-over chaos. Wield your troubleshooting skills to vanish all threats and restore order. Honor backing up vital data for any potential hiccups.
  • Scrolls of Knowledge : Maintain Network Maps and help other heroes by building an IT Playbook documenting chronicles of previous troubleshooting Victories. Maintain an up-to-date inventory of tech equipment and coordinate purchasing as needed.
  • IT Ally Summoner : Oversee Managed Services Provider “MSP” and other IT vendors (Printers, internet, VOIP,etc)

What We’re Looking For :

  • Forward Thinking and Solution Driven Tech Wiz : Able to effectively communicate with End users by troubleshooting basic IT issues or coordinating with outside vendors to solve and problem solve in-house issues across all our departments and facilities. (MSP, Printers, Cell phone carriers, VOIP phones, internet service providers)
  • Strong Collaborative Communicator : Able to work well across teams, translate IT and speak into clear actions for employees and leadership, while being patient with those who are not as tech savvy, basically work your customer service magic!
  • HR & IT Synergy : Experience with HR systems and its functions are a plus for onboarding / offboarding collaboration
  • Organized and Proactive : Prioritizing, tracking and managing multiple requests, while anticipating IT needs to help shape security plans, policies, purchases and organizing logs of equipment.
  • Committed to supporting diverse communities , including individuals experiencing homelessness or navigating mental health and substance use challenges
  • Requirements :

  • 2-4 years of experience in a similar field of responsibilities.
  • Bachelor’s Degree preferred
  • Licenses and Certifications

  • Must have a valid Connecticut driver’s license and clean driving record with proof of automobile insurance.
  • What You Get in Return :

  • Compensation Starting at $24.00
  • Generous Benefits package : Medical, Dental, 403b . Company Paid Short-Term & Long-Term Disability. Tuition Reimbursement.
  • Full-time employees receive 10 days of PTO (paid time off) per year, plus 11 paid holidays and one (1) Floating Holiday and 40 Hours of Accrued Paid Sick Leave.
  • Incentive Plan
  • Hands-On Experience!
  • Supportive Team Environment!
  • Physical Demands :

  • This role involves occasional physical activity, including walking, sitting and light lifting.
  • Reasonbale accommodations will be provided to support individuals with disabilities in performing essential job duties.
  • Equal Opportunity Employer :

    Community Housing Advocates (CHA), My Sister's Place, and Mercy Housing and Shelter Corporation are equal opportunity employers. We welcome all qualified applicants regardless of race, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.

    Salary : $24

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