Manager, Clinic Operations II

Work Shift

Day

Scheduled Weekly Hours

40

Summary

This job supports Mercy's philosophy of patient centered care by leading and managing a physician's clinic and establishing clinic goals and performance standards to reach positive patient outcomes.

Job Description

Job Duties

• Provides management oversight of clinics with multiple providers and/or multiple locations including clinics with extended hours of operation, specialty clinics, or urgent care locations.
• Resolves immediate issues in administrative areas (Information Services, Patient Billing, Human Resources) and ensures compliance with regulations, policies and procedures in a timely manner.
• Prepares and monitors clinic payroll per policy. Oversees employees' time card maintenance and absence requests.
• Maintains a quality improvement program in coordination with Director and other practice sites.
• Monitors compliance with marketing and patient satisfaction strategies.
• Reports practice performance to the Director, identifying operational efficiencies or areas for improvement. Practice performance measures to be available for review with Director and providers as needed.
• Coordinates and gathers statistical information for the Director to prepare financial management and production reports.
• Works with Human Resources to select, orient and train staff. Oversees work assignments and training of employees. Ensures adequate staffing of the practice site supplementing with resource employes as needed.
• Prepares and participates in feedback with employees, including performance evaluations, corrective action and commendations, working with Human Resources as needed.
• Participates in projects pertaining to designated clinic/providers. Acts as a liaison for project planning and develops standards and competencies relating to implementation of such projects.
• Coordinates, educates and implements process workflow changes in the clinic.
• Facilitates and participates in all team and Quality Council meetings, assures the completion of minutes that document agenda items, discussion of staff concerns and identified action plans and outcomes. Attends all Clinic Manager meetings.
• Serves as a resource to staff and providers for questions and issues pertaining to the EPIC medical record.
• Oversees the reconciliation of petty cash with cash paid receipts, in accordance with policy.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Knowledge of health care administration practices, including financial statement review, budget and capital expenditure processes for the clinic. Knowledge of a variety of operational metrics and indicators pertaining to the clinic and ancillary services.
• Strong skills in planning, organizing, delegating and supervising.
• Ability to communicate with and act as a resource for individuals at all levels of the organization ranging from providers, peers, clinical and non-clinical staff.
• Possess general understanding of Medicare, Medicaid, managed care and other third party payor's guidelines.
• Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all customers.
• Achieve Epic super user status by completing necessary requirements.

Professional Experience

• Four years administrative support or clinical experience in a healthcare setting required.

Education

• High School diploma required. Bachelor's degree required or equivalent years of healthcare experience will be considered in lieu of a degree.

Licensure, Certification, Registration

• Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Pay Rate Type

Salary

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.