What are the responsibilities and job description for the Customer Service Specialist- Health Styles Springfield Hospital position at Mercy?
Customer Service Specialist
M-F, 8a-5p, Full Time- 40/hrs
Mercy Springfield Hospital- Health Styles
Springfield, MO
Key Benefits:
- Tuition reimbursement up to $2,000 for continuing education
- Health/Dental/Vision available after day one
- Annual contribution of $100 per month to eligible dependent care FSA
- Paid parental leave for new parents
- 401K with employer match
- Paid PTO for volunteering
- Competitive salary
- Future career growth
Overview:
A front desk co-worker must greet and check in patients for numerous programs, performing accurate data entry and excellent welcoming patient service.The front desk co-worker is responsible for verifying information is correct in the EMR, verifying orders before arrival, identifying/obtaining precert and collecting point of service payment. This co-worker must create a positive first impression for patients, visitors and family members by providing excellent customer service consistent with the established guidelines and goals of Mercy. This co-worker will also have the responsibility of data entry, charge entry, patient scheduling, answering phone calls, processing faxes, scanning documents and preparing for next day patients.
Qualifications:
- Education: High school diploma or equivalent.
- Licensure: None.
- Experience: Experience in a medical office setting.
- Certification/Registration: Must have a current American Heart Association Healthcare Provider card or complete a course within their probation period.
- Other Skills & Knowledge (skills, knowledge, abilities):
- Knowledge of medical terminology.
- Ability to read, understand and follow written and oral instruction.
- Must demonstrate a friendly and caring attitude with good telephone and communication skills.
- Ability to complete several activities and departmental functions in a timely manner.
- Detail oriented with accuracy and efficiency as top priorities.
- Must be able to communicate clearly and establish and maintain effective working relationships with patients, co-workers, and the public.
- Proficient computer skills.
- Push, Pull up to 10lbs and Grip and Pinch up to 5 lbs.
- Low positions minimal.
- Equipment Used: Computer, multi-line phone system, fax machine, scanner.
What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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PSR/Medical Receptionist– Front Desk, Front Office, Clerical, Patient Service, Patient Representative, Administrative, Receptionist, Clinic Receptionist, Customer Service, Admitting, Patient Service Representative, Patient Access Representative, Teller,No experience, medical office, health care, healthcare, administrative assistant, $15, M-F, 8-5, Days, no holidays, no weekends, PTO, Benefits, ESB, 401k, specialty, account, coordinator, surgery,
Salary : $100
