What are the responsibilities and job description for the Patient Relations Specialist (Exempt) position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
Serves as administrative liaison to patients, family members, physicians, coworkers, and departments. Assists patients in understanding hospital services, and in obtaining solutions to problems and concerns.
Receives and investigates patient complaints to ensure timely and positive resolution, including the promotion of patient rights and services to which patients are entitled in accordance to applicable regulatory standards as well as the philosophy and mission of Mercy. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Qualifications:
- Experience: Prior experience in customer service/patient relations
- Required Education: College degree in healthcare-related field
- Other: Knowledge of complex hospital systems and processes. Excellent organizational, interpersonal, and analytical skills. Strong leadership qualities (follow through, motivation). Effective change agent. Attention to detail and accuracy. Ability to work independently. Knowledge of patient care, patient problems, and handling conflicts. Computer Skills (MS Office products).
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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