What are the responsibilities and job description for the Customer Service Representative position at Merge Opportunities?
Overview
Reborn Cabinets has been in business for nearly 40 years and is the leading provider of kitchen and bathroom remodeling services with locations throughout the West Coast. We are looking for a Customer Service Representative to join our award-winning team and assist with our national expansion!
Responsibilities
Review / Audit projects in Buildertend / Resi for missing items such as change orders, field measurements, finance documents, & service contracts
Conduct over-the-phone contract reviews with Sales Representatives at point of sale
Accurately transfer contract information into accounting forms
Keep a daily log of individual projects to ensure projects are expedited efficiently
Schedule field measures and provide tentative installation dates via Salesforce (CRM)
Follow up with assigned clients to ensure timely installation of projects
Promptly communicate with internal departments (scheduling, accounting, project management, installation, & sales) via Outlook
Handle a high call volume of warranty calls & deliver exceptional customer service
Qualifications
One year of general office experience or one year experience in customer service (Preferred)
Excellent written and verbal communication skills
High level of discretion, integrity, and trustworthiness to safeguard sensitive information
Ability to multi-task and handle a high call volume
Strong customer service orientation and positive approach in handling challenging issues
Ability to de-escalate "hot" situations
Teamplayer mentality, and ability to work well under pressure
Comfortable using software systems such as Outlook, Salesforce, and Buildertrend (internal)
Keep a pulse on the job market with advanced job matching technology.
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