Associate Director, Program Management

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. 

Promote Health, Wellness & Happiness

We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Associate Director, Program Management, you will...

Play a pivotal role in leading and elevating our project management capabilities. You will be responsible for overseeing the successful delivery of projects and ensuring adherence to quality standards, timelines, and budgetary constraints. In this strategic leadership position, you will serve as the anchor of project coordination, driving excellence across various engagement types, including research, strategy, design, and development, encompassing custom applications and enterprise marketing platforms.

Be Accountable and Responsible

• Lead and direct a multifaceted team, instilling organization and structure in the delivery approach, planning, and meeting execution
• Drive the establishment of project estimates, scopes, timelines, and resourcing strategies
• Identify and manage project risks, issues, and needs, collaborating with cross-disciplinary team members promptly
• Collaborate with Client Services to proactively monitor and manage project scope, escalating risks and concerns for proactive mitigation
• Manage client communications, reviews, and feedback while facilitating regular project scrums and working sessions
• Coordinate team resources and task assignments based on deliverables and project plans
• Assist with contingency-planning and problem resolution, recommending solutions to maintain schedules, budgets, and quality deliverables
• Present project parameters and checkpoints, ensuring timely delivery of high-quality outputs
• Deliver detailed progress reports, financials, and forecasts on assigned projects
• Track changes in scope and actual hours against project plans, making adjustments to ensure projects are delivered on time and within budget
• Keep the Department Director informed of progress and raise concerns promptly
• Plan and facilitate effective meetings, project estimation, and planning
• Collaborate with key discipline leads for input, managing personalities and conflicts effectively
• Confront issues openly and expediently, enforcing agency processes within the team
• Share lessons learned and best practices across departments
• Identify areas for internal improvement and develop implementation plans
• Seek internal efficiencies to enhance client satisfaction and deepen relationships

These are the qualifications we’re looking for

• 7-8 years of project management experience in integrated marketing, preferably from an advertising agency setting
• Bachelor’s degree or equivalent work experience
• Proven ability to partner cross-functionally with Media and Analytics teams
• Client experience within the health insurance sector strongly preferred
• Understanding of project financials, burn rate, and budget tracking
• Ability to independently run multiple projects through multiple marketing channels 
• Experience using both Waterfall and Agile methodologies
• Understanding of project management best practices
• Excellent communication and presentation skills (oral and written)

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At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $98,300 - $117,950, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!