Meridian Bank (subsidiary of Meridian Corporation, Nasdaq : MRBK) is an innovative team of experts serving the financial needs of entrepreneurs, businesses and individuals. Growing throughout Pennsylvania, New Jersey, Delaware, Maryland and Florida, Meridian offers opportunities for anyone wishing to start or continue a career working in a collegial atmosphere to bring unrivaled service to clients and customers.
Member FDIC | Equal Housing Lender”
Position summary : Responsible for performing various duties to support the Retail Branch Department; coordinating work within the department, as well as with other departments; complying with operating policies and procedures established for this position. Reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Assists in the day-day operations of the branch with a sales focus on deposit growth in local territory and develops / helps to manage an account portfolio while delivering excellent customer service
Qualifications required :
- Associate’s degree in Finance or related field; or equivalent work experience
- 3 plus years related banking experience or an equivalent combination of education and experience
- Ability to work in a team environment
- Previous sales and customer service experience in a retail banking environment
- Strong computer skills (MS Office, etc.)
- High degree of attention to detail and ability to multitask
- Prior cash handling experience
- Ability to work all hours the branch is open
Essential functions and responsibilities :
Provides exceptional customer service by promptly resolves customer issues, responding to questions, and creatively solves problemsParticipates in sales campaigns with energy and focus to achieve goals while maintaining quality standardsEngages in outbound calling efforts to establish new businessMeets with and calls prospects / customers and develops an understanding of other financial goals and needs; assesses information and suggests appropriate product and service solutions; educates the prospect / customer on the benefits and value of suggested solutions resulting in closed salesDemonstrates strong product knowledge and cross-selling aptitudeProcesses customer transactions efficiently and accurately, while following policies and procedures. Transactions include but not limited to cashing checks, opening new accounts, accepting loan payments, verifying currency, completing withdrawals, resolving customer issues, and issuing of bank checksHas a working knowledge of all compliance regulations and bank policies and proceduresMust be capable of developing relationships with customers / prospects and be creative in solving problemsParticipates in community events in conjunction with Bank sponsorships, marketing, and networkingDemonstrates and promotes Meridian Bank’s Core Values : Our Partners, Our People, Our Bank and Our CommunitiesCoordinates specific work tasks with other employees within the department as well as with other departments in order to ensure the smooth and efficient flow of informationAbides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work placeCommunicates with management and coworkers in order to integrate goals and activitiesCooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.Other duties as assignedSuccess factors / job competencies :
Organizational and time management skillsAbility to work with little or no supervisionExcellent interpersonal and communication skillsTimely and regular attendanceCompletes work in a timely mannerActively seeks coachingApplication Access :
Jack HenryPhysical demands, work environment, and location :
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions. This is a largely sedentary role, requiring the use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment.Work environment : The noise level in this environment is minimalLocation : Various Meridian Bank locations as assigned.Meridian Bank is an Equal Opportunity Employer
