What are the responsibilities and job description for the PATIENT SERVICE SPECIALIST position at Meridian Healthcare?

Job Type

Full-time

Description

Meridian Healthcare is looking to bring on an enthusiastic and detail-oriented Patient Service Specialist that will provide support to offices in the Mahoning and Trumbull Co. areas.

At Meridian, we provide a culture that centers around putting the patient first and working together as a team. We provide excellent benefits giving you a great work / life balance including a flexible schedule. In addition, we strive to create a supportive and innovative environment for our employees to work in!

Benefits - Our company offers a competitive salary with an excellent benefits package including :

2 weeks of Vacation during first year of employment
3 weeks of Vacation per year after one year of employment
11 paid Holidays
12 paid Sick Days
Medical, Dental, Vision and Life Insurance
Additional optional benefits : short term disability, long-term disability, flexible spending account, etc.
Pension Plan with employer match of 50% up to 5% of your salary

A DAY IN THE LIFE OF A PATIENT SERVICE SPECIALIST

Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon expected service behaviors.

Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to react with patients by actively greeting patients and resolving patient issues.

Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and / or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.

Follows standards and guidelines for telephone etiquette and service when interacting with patients over the phone.

Performs point of service activities : visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.

Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff

QUALIFICATIONS FOR A PATIENT SERVICE SPECIALIST

High School Diploma or GED required

Minimum two years of patient registration, appointment scheduling, insurance processing or customer service / concierge experience required

Demonstrated experience in providing exceptional customer service and conflict resolution

Associates degree may substitute for one year of experience

Bachelor's degree may substitute for the experience requirement

ABOUT MERIDIAN HEALTHCARE

Since 1974, Meridian HealthCare has delivered a person-centered approach to care and treatment, understanding the importance of prevention, early intervention, care, and support. Finding what works best for everyone is the key to optimal health, and the continuum of care philosophy aligns perfectly with our mission. In addition to offering a comprehensive approach to addiction (that includes prevention, treatment, recovery support, housing, primary care, mental health criminal justice services, and much more), we are also a trusted source for primary care, mental health services, chiropractic care, and acupuncture.

ARE YOU READY TO JOIN OUR TEAM?

If you feel this is the opportunity for you, apply now! We would love chance to talk with you more and see how we can provide hope to our patients - together.

Requirements

High School Diploma or GED required

Minimum two years of patient registration, appointment scheduling, insurance processing or customer service / concierge experience required

Demonstrated experience in providing exceptional customer service and conflict resolution

Associates degree may substitute for one year of experience

Bachelor's degree may substitute for the experience requirement

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