What are the responsibilities and job description for the Partner Program Specialist position at Meridian IT?
Job Title: Partner Program Specialist
Reports To: Director of Partner Operations & Compliance
Location: United States
Date: December 2024
Reports To: Director of Partner Operations & Compliance
Location: United States
Date: December 2024
For 40 years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry.
Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles.
Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents.
Position Summary
The Partner Program Specialist supports and manages Meridian IT’s top-tier partner programs, including distributor programs. Collaborates with cross-functional teams to drive initiatives that help propel business and strengthen our strategic partnerships.
Duties and Responsibilities
- Focal point for partner communications; participate in quarterly business reviews, internal and external update meetings;
- Understand Meridian’s Solutions strategy and how to leverage partner programs to increase sales;
- Develop analysis to understand trends, provide meaningful insights & track the impact of initiatives against our goals;
- User Management of partner portals; access, permissions, removals;
- Timely management of programs; certifications, training and required enrollment;
- Point of contact for deal escalations with partners and distributors;
- Knowledge of partner registration processes, distribution models and rules of engagement;
- Collaborate with operational teams on partner transaction execution;
- Interface with internal teams to ensure linkage of process and procedures for each partner; Architecture, Sales, Marketing, Operations, Legal, Finance.
- Coordinate and process New Partner requests, in collaboration with Business Operations, Sales and Legal teams;
- Identify associated partner program guidelines to maximize rebates and co-marketing investments;
- Track rebates and incentives;
- Complete POP (proof of performance) process to secure funding; track reimbursement, reconcile and report to finance;
- Coordinate and manage internal activity for partner audits;
- Ensure all compliance/validation programs are in place, executed and tracked;
- Collaborate with Marketing to execute MDF initiatives: event planning, videos, written success stories, testimonials;
- Provide direction to third-party agencies and teams
- Track & report results of marketing campaigns
- Manage partner MOU’S (memo of understanding) agreements ensure execution of key success dates;
- Initial setup/agreements
- Ongoing touch point and program status calls
- Participate in partner conferences as requested.
Qualifications & Requirements
- Bachelor's degree or equivalent experience working with technology partners and distributors;
- Knowledge of traditional IT and cloud technologies a plus;
- Excellent written and verbal communication skills;
- Excellent organizational and time management skills; task prioritization to meet deadlines;
- Proficient in Microsoft applications; Excel, Word, and PowerPoint:
- Self-motivated team player and independent problem solver;
- Proactive, detail-oriented and resourceful; take ownership of tasks and projects;
- Occasional travel for training and/or events.
Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.