Inside Sales Representative

Description

The Inside Sales Rep is responsible for providing general assistance to the sales manager and members of the sales team.
Essential Duties and Responsibilities
• SoftPak data entry for all permanent accounts
• Internal tracking/reporting of all sales activity
• Email/call/send letters soliciting new business for $300 and below
• Communicate with potential new customers to earn their business/send contracts
• Primary broker liaison
• Processing of service increases/decreases/ownership change/cancellations
• Answer commercial customer service calls, follow up and resolve
• Communicate with dispatch and sales reps to resolve issues
• Communicate with dispatch/management regarding site visits and container deliveries
• Commercial billing/contract questions
• Enter WO’s for missed services/forward information to correct department to ensure issues get resolved
• Send daily tracking updates
• Update contract file audit
• Additional duties as assigned.

 

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/ and or Experience:
• Minimum of 1 years’ experience in a sales role or Customer Service Role
• Professional presentation; is confident, assertive and displays a high level of self-esteem.
• Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
• Good communication skills (written and verbal); able to effectively communicate to all levels of management, both internally and       externally.
• Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
• Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
• Has the ability to identify the information needed to clarify a situation; seeks information from appropriate sources; has the ability to tackle a problem using a logical, sequential approach and can anticipate the implications of actions.
• Is self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong drive to win; takes appropriate risks.
• Is trustworthy and maintains the highest level of confidentiality at all times.
• Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
• Has a service orientation; is actively looking for ways to help people.
• Ability to foster teamwork and enlist the support and participation of others.
• Demonstrates the ability for innovation and supports organizational change to enhance organizational effectiveness.
• Is responsible for one’s performance and sets clear expectations for the performance of his or her team.
• Experience in the Solid Waste Industry preferred.
Specialized Knowledge Required – Including any required certificates, licenses, and registrations
• Must be able to work through others to accomplish goals and objectives.
• The ability to establish processes and procedures to ensure effective department workflow.
• The ability to track, measure and manage performance is required.
• Have MS Excel skills at an advanced level.
• Strong analytical skills.
• Ability to effectively manage multiple projects and tasks and meet deadlines.
• Strong organizational skills and ability to work in high-volume, fast-paced environment.
• Ability to work effectively and efficiently within a team environment.
• Ability to complete projects and assignments with minimal direction from leadership.
• An understanding of business unit operational functions and related needs and requirements and the ability to identify issues, weigh options and provide effective counsel to support sound business decisions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions.

•  Light lifting (20-25 pounds), office environment

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee 
encounters while performing the essential functions of this job. Reasonable accommodations may be 
made to enable individuals with disabilities to perform the essential functions.
•  Office: Standard office equipment; work usually performed in an office setting free from any 
disagreeable elements.
• Travel: Not required.