Sales Support Manager

Overview:

Meristem® Crop Performance, Inc. helps farmers produce more bushels for less cost per bushel. Meristem is the global leader in delivering live, in-field biologicals through the patented BIO-CAPSULE™ Technology platform. Meristem significantly reduces waste and increases productivity in crop input systems through accelerated access to innovation, improved supply chain efficiency, and advanced concentrates.

The Sales Support Manager (SSM) role is designed for an experienced customer service professional and is responsible to provide order and customer account management and logistics support for a group of assigned dealers and sales people and is the key interface between customer, dealers/sellers and operations to ensure excellent service and overall customer satisfaction.

Responsibilities:

· Perform daily review and management of customer order activity for accuracy and confirming fulfillment dates

· Perform daily review and management of customer shipping activity to ensure timely arrival and proper customer communication

· Serve as the main point of contact for sales team and dealer network with regard to order/shipping activity / pricing / adjustments and anything related to the sale and fulfillment of products.

· Actively works with sales personnel to ensure customer and dealer accounts are paid and up to date and reconciled on a quarterly and annual basis.

· Provides custom reporting to sales team members

· Supports dealer network by assembling and shipping out promotional and sales materials and performing follow up calls with our Dealers.

· Maintains general product knowledge

· Other duties as assigned

Skills/Capabilities:

· Possesses a commitment to be part of customer-centric team

· Ability to operate in a fast-paced environment

· Strong interpersonal and effective communication skills (verbal, written and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow team members including a constant commitment to teamwork and exemplary customer service

· Practical organization skills with strong attention to detail along with the capacity to multi-task and prioritize multiple assignments

· Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.

· Possesses proficiency in all Microsoft Office applications

· Proficiency to create and modify Excel documents

· Ability to re-prioritize work to accommodate projects with very short deadlines

Education and Experience

· Associate’s Degree or equivalent experience

· 1-3 years of previous customer service experience – Agricultural background highly preferred

· Previous familiarity with ERP/CRM systems and practices preferred

Meristem Crop Performance Group, LLC is an equal opportunity employer.

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Powell, OH 43065