Consumer Loan Processor II

The Primary function of this position is to deliver high quality service to our lending base.

Duties and Responsibilities:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned as such.

• Adhere to all lending compliance guidelines.
• Cross sell all applicable Meritrust services to new members, where possible.
• Maintain confidentiality in all Credit Union matters.
• Present a positive, successful image of the credit union through a professional appearance and courteous attitude.
• Supports the Sales Team by pre-closing, scheduling, and processing loans and deposit products.
• Displays excellent member service and strong interpersonal skills by building and maintaining a positive relationship with internal and external members.
• Communicate and follow up with members, gathering items necessary to close loans, perfect the lien, and/or open accounts.
• Maintain communication with indirect dealers in order to provide necessary documents and assist them with any funding concerns or questions.
• Service dealers in all funding related aspects.
• Demonstrate a willingness to discuss with dealers MCU program specifics.
• Schedule closing appointments with member and branch, if applicable.
• Process and maintenance ACH with dealerships.
• Send funding notices to Loan Officers.
• Verify supporting documents and process direct loans within the allotted timeframe.
• Deliver quality loan documents, error free, to branch staff for in-person closings or directly to members via DocuSign.
• Disburse loan proceeds according to the approval.
• Assist Credit Union staff with loan processing questions.
• Efficiently research, correct, and perform all necessary transactions on member and dealer accounts.
• Serve as a mentor and knowledge resource for Direct Consumer Loan Processor I.
• Must show the ability to take and resolve escalated calls from dealers and internal or external members.
• Must have an understanding of the underwriting process as well as the ability to read a credit report.
• Ability to accomplish tasks delegated by the supervisor with minimal supervision.
• Demonstrates strong decision making skills; weighing the pros and cons of the decision and willingly takes responsibility for the outcome.
• Perform other duties as assigned by supervisor.

• Strong oral/written communication skills.
• Strong problem solving skills.
• Ability to operate an adding machine, computer, and perform minor math calculations.
• Fundamental knowledge of lending practices.
• Fundamental knowledge of account-opening procedures.
• Experience levels desired should include Teller I & II in addition to Member Service Associate I, II & III.
• Completion of high school, with diploma.
• 2 year college degree and or job related specialized training preferred.
• 3-5 years of experience with consumer loan processing.