What are the responsibilities and job description for the IT Desktop Support Technician position at Meritus Medical Center Inc?
IT Desktop Support Technician
Full-time, 80 hours bi-weekly, MSOM support
Provides first line technical support for all computer hardware and software systems. Individual will often times be the "face of IT" and so must represent the team in a professional manner. Position requires strong customer service, follow through, and ability to logically resolve standard technical issues encountered in the health system. Provide suitable solutions dealing with PCs, thin clients, network connectivity, PC hardware configuration, PC software and other related activities. Installs and configures PC operating systems in accordance with current Meritus Health standards.
Education – Associate's degree or completion of coursework through a technical school required. Bachelor's degree is preferred.
Experience – Hands-on experience working with PC hardware and software including four years of computer user support experience required. Must have working knowledge of Microsoft Office, Windows operating systems, and graphical user interfaces and advanced applications skills (macros, database, OLE).
Licensure/Certification – Professional certification such as the A certificate or Microsoft Certified Professional (MCP) designation preferred. For use of Personal Vehicles: Access to a vehicle and current driver’s license from any state is required. Acknowledgement with signature to “Attestation A” of Meritus Vehicle Management Use and Control policy, which includes guidelines for personal insurance coverage requirements.
For use of Meritus Vehicles: Valid Driver’s License, A driving record as required by law for vehicle expected to operate. No record of moving violations in the past three years is preferred. Certified copy of driving record is required to be provided by team member annually on date of birth. Acknowledgement with signature to “Attestation A” of Meritus Vehicle Management Use and Control policy.
Knowledge/Skills/Abilities – Excellent problem-solving and customer-service skills, as well as thorough knowledge of PC hardware, software and network connections.
Caring for Our Team
Meritus offers a comprehensive, affordable and team member focused benefits package. Health, dental and vision insurance is offered the 1st of the month after 30 days of employment to all team members hired to work at least 16 hours per week and offer multiple plans to best meet your needs.
Life insurance, short-term disability and long-term disability is offered at no cost to eligible team members. Meritus offers a robust Paid Time Off and eligible team members begin accruing day 1 of employment. Our 401k retirement plan helps you save for your retirement and provides a meaningful employer match. All employees have access to free financial planning sessions.
Going back to school? We have a tremendous education assistance program to support your education goals and a no-cost Employee Assistance Program to help you manage stress, mental health, elder-care issues and the challenges of work-life balance. Evening, night and weekend shifts may be eligible for shift differential.
Strength Through Diversity
Meritus Health believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Meritus Health, and we expect a record of achievement and advancement as we meet our mission. Our commitment to equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to create joy at work and reach their potential.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.
