What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems?
Our client is seeking to hire a Desktop Technician to work onsite in Baltimore. This person will assist with the installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines for primary local site. Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephony, video systems, mobile devices, and other computing equipment. Engage with other IT resources to resolve technical problems with end user computing equipment and software. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
* Provide daily end user support for laptops, desktops, and printers.
* Provide support for Microsoft Windows 10, Office 365, and other standard desktop applications.
* Resolve support tickets within advertised Service Level Agreements.
* Complete tasks associated with onboarding and offboarding users including deploying equipment, collecting equipment, and providing training.
* Install local applications as requested.
* Manage local hardware inventories of computers and peripherals. Request additional equipment as necessary.
* Provide support to video conference meetings and webcasts.
* Participate on projects related to the delivery of end user services.
* Assist Infrastructure team as necessary to support local site.
*Pay and Benefits*
The pay range for this position is $24.00 - $27.00/hr.
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Baltimore,MD.
*Application Deadline*
This position is anticipated to close on Feb 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* Provide daily end user support for laptops, desktops, and printers.
* Provide support for Microsoft Windows 10, Office 365, and other standard desktop applications.
* Resolve support tickets within advertised Service Level Agreements.
* Complete tasks associated with onboarding and offboarding users including deploying equipment, collecting equipment, and providing training.
* Install local applications as requested.
* Manage local hardware inventories of computers and peripherals. Request additional equipment as necessary.
* Provide support to video conference meetings and webcasts.
* Participate on projects related to the delivery of end user services.
* Assist Infrastructure team as necessary to support local site.
*Pay and Benefits*
The pay range for this position is $24.00 - $27.00/hr.
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Baltimore,MD.
*Application Deadline*
This position is anticipated to close on Feb 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $24 - $27
