What are the responsibilities and job description for the The Pool - Lifeguard position at Meruelo Group?
The Grand Sierra Resort is seeking a talented and qualified individual to serve as a Lifeguard for The Pool. The applicant should have previous lifeguard experience. Relate with and provide prompt, courteous service to pool guests, both in person and on the telephone. Inform guests of facilities and services provided within the hotel. Maintain proper licensing and training to perform job duties. Maintain a safe and clean environment. Ensure proper rules and procedures are followed to ensure safety of guests. Remain alert and responsive at all times. This role is highly visible and interacts with sponsors, vendors, clients, and GSR Management. Leads by example at all times and provides the highest level of customer service to all guests, vendors and clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
- Analytical skills needed to establish pulse and/or breathing. Be able to determine when and if CPR or mouth to mouth resuscitation should be utilized.
- Rescue and/or give first aid or CPR to accident victims, or help fellow lifeguard provide care.
- Enforce all facility rules and regulations.
- Prevent injuries by minimizing or eliminating hazardous situations or behaviors.
- Recognize and respond quickly and effectively to all emergency situations.
- Ability to determine if injuries are life threatening or require administration of first aid.
- Knowledge and skills needed to properly operate a backboard, neck brace, life ring, telescoping hook, first aid kit, etc. in emergency situations.
- Ability to withstand exposure to summer sun and temperatures, as well as noise, dust, fumes, etc. associated with a pool environment.
- Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
