What are the responsibilities and job description for the HOTEL FRONT DESK CLERK - CB & VR - FULL-TIME - VARIED SHIFT position at Mesquite Gaming Employment Center?
STARTING RATE: $16.00
MINIMUM AGE REQUIREMENT: 17 years old JOB SUMMARY:
Provide a friendly welcoming liaison between guests and the Company to exchange information and accommodate lodging transactions.
JOB QUALIFICATIONS:
Good computer skills and ability to communicate clearly in English required. Must be customer service oriented. Must be able to give and receive accurate information and interpret procedures to benefit both the company and the guest in response to changing situations.
ESSENTIAL JOB FUNCTIONS:
Use the telecommunications system effectively.
Respond to guest requests in a friendly, welcoming and competent manner.
Accurately maintain billing and other required information.
Provide information about the properties and events.
Facilitate reservations and hotel check in and check out procedures.
Work in concert with other departments to meet guest’s needs.
Other job related duties as assigned and instructed by management.
CUSTOMER SERVICE EXPECTATIONS:
Use the guest’s name with each and every transaction.
Demonstrate 100% willingness to solve problems.
Offer to make reservations to any Mesquite Gaming amenity.
Apologize for any delay.
Offer detailed directions or maps and/or weather conditions.
PHYSICAL DEMANDS:
The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring b ending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as typewriters and record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
WORK ENVIRONMENT:
The work environment involves everyday risks or discomforts requiring normal safety precautions e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations, etc. The work area is indoors. The work environment involves exposure to second hand smoke in a casino. This is a 24 hour/7 day a week work environment with varying shifts including weekends and holidays.
Salary : $16
