Customer Service Representative

Company Description

About Us:

Messa Sync is a leading logistics and warehouse management company based in Orlando, FL. We specialize in optimizing supply chain operations and providing excellent service to our clients. Our commitment to quality and efficiency drives our success, and we're constantly growing and evolving in a dynamic industry. Join us as we continue to expand and set new standards in the logistics sector.

Job Description

Job Description

We are seeking a Customer Service Representative to be the face of our company. This position requires an individual with a strong passion for customer care and problem-solving. You will be responsible for delivering exceptional service to our clients, handling inquiries, and resolving any issues efficiently and professionally.

Responsibilities

• Answer customer inquiries and provide information about products and services.
• Handle customer complaints, troubleshoot problems, and provide solutions in a timely manner.
• Maintain and update customer records and ensure all information is accurate.
• Collaborate with other departments to resolve customer issues and enhance service delivery.
• Ensure customer satisfaction and contribute to the continuous improvement of processes.
• Provide feedback on customer experiences to help improve services.
  
  

Qualifications

Skills Required

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Detail-oriented and organized.
• Previous experience in customer service is a plus but not required.
  
  

Additional Information

Benefits

• Competitive salary with performance-based bonuses.
• Opportunities for professional growth and career advancement.
• Supportive work environment focused on team collaboration and success.
• Comprehensive health and wellness benefits.
• Paid time off and holidays.