Family of Apps Manager, Integrity Operations

Every day, people come to Facebook, Instagram and other family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and/or build community. Within Meta our Integrity Operations team aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences.The Family of Apps, Surfaces Operations team within Integrity Operations strives to keep our platforms safe. This team plays a crucial role for Integrity across our apps such as Facebook, Messenger, Instagram and Threads.We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team leader and influencer. We're targeting an intellectually curious and creative individual who is comfortable operating in ambiguity — a strategic thinker with analytical and creative problem-solving skills. You have a passion for developing others and bring out the best in your teams. You will work directly with our cross-functional team (engineering, product, Policy, etc.), as well as all of the teams within Global Operations, to execute global projects from inception to launch. This team manages core operations across multiple Integrity abuse areas, developing and implementing process, product, and policy improvements that enable us to support our community and prevent real-world harm.

Family of Apps Manager, Integrity Operations Responsibilities:

• Provide mentorship, guidance and career development to members of your team, including managers and/or individual contributors
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflow and introduce new workflows to improve efficiency
• Understand top safety abuse concerns, quality, or customer insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
• Develop and maintain partnerships with global cross-functional teams including Operations, Policy, Product, and Legal to problem solve and develop solutions
• Directly manage large projects and coordinate across all stakeholders (internal and external) as needed to ensure the right execution, communication and resources are in place to deliver the key milestones
• Regularly communicate and interface with leadership and global executives in crisis management situations
• Actively engage as a member of a Global Operations global leadership team for cross-cutting operational and people initiatives
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Minimum Qualifications:

• BA/BS degree
• 5 years of experience working in large-scale operations, domains such as online operations, informational systems, analytics, product, risk management, or management consulting
• 2 years of people management experience with proven track record of attracting, scaling, mentoring, and developing teams
• Demonstrated experience influencing across functional boundaries and/or globally, and experience communicating and influencing across a variety of audiences
• Analytical and problem-solving experience

Preferred Qualifications:

• 3 years in the Trust & Safety space
• Experience managing managers and/or seasoned individual contributors
• Experience working with sensitive or graphic content

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.