Site Operations Knowledge Management Content Curator

Site Operations Knowledge Management Content Curator Responsibilities:

• 1. Content Strategy and Management: - Develop and maintain metadata dictionaries, ontologies, and taxonomies to support content organization. - Design workflows to ensure quality and consistency of content. - Identify new knowledge areas and update knowledge categories to reflect findings. - Lead a content editor group and contribute to governance models. - Design and maintain knowledge lifecycles with AI integrations where appropriate.
• 2. Collaboration and Communication: - Collaborate with cross-functional teams to identify core repeatable processes, integrate lessons learned, and develop reusable knowledge. - Communicate with internal stakeholders to ensure the quality, discoverability, and accuracy of content. - Organize content groups to own, curate, and maintain content for their domain.
• 3. Content Optimization: - Optimize the content management lifecycle by proactively identifying reusable content and facilitating its migration to a single source of truth. - Ensure content is easy to search, up-to-date, and relevant to the team.
• 4. Furthermore, the Content Curator oversees content throughout its lifecycle and contributes to continuous improvement initiatives targeting information quality and collaborates with the knowledge management team and governance bodies to support:
• a) SiteOps Content Strategy: - Develop a comprehensive strategy that integrates content management, technical operations, and business workflows to optimize knowledge flow within the organization. - Establish a unified structure for content strategy, taxonomy, metadata, and ontology to support workflows.
• b) Content Workflows: - Establish content editor groups and a content creation governance model. - Automate content workflows and lifecycle notifications for outdated, low-quality, or unaddressed feedback content.
• c) Content Libraries: - Develop a system for synthesizing lessons learned for application to new work, understanding ongoing issues, and persistent issues. - Collaborate with various teams to collect and categorize current lessons learned documents.

Minimum Qualifications:

• Bachelor's degree in a directly related field, or equivalent practical experience.
• Bachelor's or Master's degree in Library Sciences, Computer Science, Organizational Learning, Knowledge Management, User Experience, Anthropology, or related areas.
• 4 years of experience in organizing, designing, and developing content for internal audiences.
• Experience in content strategy, taxonomy, metadata, and ontology development.
• Proven experience understanding knowledge management principles and content lifecycle control and automation.
• User centricity in designing and developing content management and access strategies

Preferred Qualifications:

• Understanding of industry standard information classification schemes
• Demonstrated experience to determine what knowledge is worth capturing and in what form

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