Vendor Change Management Program Manager

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams want to solve user issues and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you. The Vendor Change Management Team within Global Operations is a team whose mission is to enable Meta priorities through effective and customer-focused change management, providing guidance and seamless partnership with stakeholders and vendors. We are looking for a Program Manager who will work with internal and external stakeholders, advising the best strategy for managing supply and demand changes.

Vendor Change Management Program Manager Responsibilities:

• Lead planning and execution for multiple small to large-scale Vendor Change Management projects in support of our product and operations partners.
• Account for project progress, flagging when projects or deadlines are in jeopardy, while maintaining respectful relationships in difficult or stressful situations
• Assist in the deployment of Gen AI-related initiatives within our organization, and also leverage AI to improve the operational effectiveness and efficiency
• Support teams developing AI related products and features, coordinating readiness and launch activities across our operational processes and within our vendor tooling ecosystem.
• Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes.
• Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented
• Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way
• Manage Meta's cross-functional operational efforts and advocate for our Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes
• Solve complex problems and embrace ambiguity to drive efficient and impactful solutions
• Create and maintain documentation standards and procedural expectations
• Use basic SQL queries to retrieve data and conduct analysis to support data-driven decision making processes
• Travel internationally approximately 10 percent

Minimum Qualifications:

• 5 years of experience in Operations related fields like Supply Chain or Logistics, Project Management or Process Optimization Consulting
• 5 years of experience initiating and driving medium to large scale complex projects to completion with minimal guidance in a complex, ambiguous environment.
• Proven experience driving business outcomes in an environment with cross-functional collaboration and continuous improvement across diverse teams, key stakeholders, vendor partners and customers.
• Experience articulating complex concepts and ideas in a clear, concise manner across various levels of the organization, including: presenting informative and engaging presentations to leadership forums and executive audiences and drafting articles and communications with both company-wide and external stakeholder reach
• Experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy
• Experience with AI and AI deployment focused on driving operational efficiency

Preferred Qualifications:

• BA/BS in Operations Management, Industrial Engineering, Supply Chain or relevant degree
• 3 years experience in Operations support organizations, or fields related to Customer Success and Experience and Customer Journey Frameworks
• 4 years of experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy
• Experience working with External Vendors, Account Management or Partner Management.
• Experience building and managing global partnerships and programs across multiple functional areas

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.