Vendor Manager, Vendor Operations

Meta is seeking an experienced Vendor Manager to run outsourcing delivery operations and to manage vendor relationships. Focused on human review for GenAI and the latest emerging technologies, this is a unique opportunity to work with a wide variety of internal and external teams providing scalable outsourcing solutions. By ensuring high performance on existing programs and facilitating the transition of new programs, you will have a strong impact on the company's growth. Candidates are required to have vendor management and consultative experience in the outsourcing environment, with communication and large-scale operation management skills. This includes a solid understanding of the outsourcing landscape, and comprehension of the legal, financial and technical components of outsourced programs is expected.

Vendor Manager, Vendor Operations Responsibilities:

• Ensure program success through strong performance management and measurement methodology for core KPIs (Productivity, Quality, etc.)
• Represent Meta in vendor site and channelize internal Meta culture in the site’s operation and people leadership landscape
• Demonstrate process management and delivery re-engineering experience including hiring qualities, training, floor management, workload prioritization, quality, overall execution and overall and optimization
• Understand vendor blockers, prioritize Community member impact and engage Meta cross-functional team to solve the same
• Drive customer experience initiatives in vendor sites
• Manage complex vendor relationships
• Prioritize and deliver timely data driven work
• Ability to travel on occasion

Minimum Qualifications:

• 8 years experience managing outsourced vendor relationships
• Program management, communication, stakeholder management, negotiating and influencing experience with a track record of achieving engagement from cross-functional stakeholders
• Outsourcing experience and knowledge of outsourcing landscape including legal, financial and technology components of outsourcing
• Experience working as part of a global, cross-functional team and working with all levels
• Analytical experience

Preferred Qualifications:

• Demonstrated experience to perform in a highly dynamic, rapidly changing environment
• Flexible, adaptable, proactive and self-motivated

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.