What are the responsibilities and job description for the Customer Service Representative position at Metal Supermarkets Anchorage?
OBJECTIVE:
Your primary responsibility will be to address the service needs of Metal Supermarkets’ customers. You’ll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email and walk-ins. You’ll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions.
It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We’ll train you in identifying and working with different metals. If you’re customer focused, passionate about service and customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest.
WHAT ARE WE LOOKING FOR? THE RIGHT FIT!
- ONLY FULL TIME LONG TERM NEED APPLY
- MUST HAVE OUTSTANDING ATTENDANCE.
- READ A TAPE MEASURE and Know fractions and math
- POSITIVE INTERACTIVE / PEOPLE SKILLS – People friendly. You love to help and work with the public
- THINKS “YES” BEFORE “NO” – Positive attitude and solutions driven
- MOTIVATION & ENTHUSIASM – Love to work in a fast-paced environment
- ATTENTION TO DETAIL – Meticulous. You understand details make a difference
- TIME MANAGEMENT SKILLS – Multiple customer and order timelines. You know how to keep on schedule
KEY RESPONSIBILITIES INCLUDE:
- Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
- Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up
- Entering and updating customer information into our Point of Sale software, as needed
- QUALIFICATIONS:
- Minimum two year of proven customer service experience
- Computer skills such as MS office, etc. a definite asset
- Clear communication and effective listening skills
- Exceptional telephone skills and etiquette
- Fluent in written and spoken English
- Strong math skills; mathematically inclined
- Basic Metal Knowledge is a huge plus
- Metal Fabrication experience is a plus
- AUTOCAD Experience is a plus
Communication method(s) used:
- In person
- Phone
- Front desk
Work Remotely
- No
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- Day shift
Experience:
- Customer service: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $20 - $25