SALES SUPPORT ENGINEER

Sales Support Engineer 

Metalcraft, Inc. is dedicated to inspiring customers and providing innovative ID technology solutions. Our team of industry-leading experts focuses on delivering a superior customer experience while adhering to our core promises: make it simple, show a better way, and deliver as promised.

Summary

As a Sales Support Representative at Metalcraft, Inc., you will play a vital role in enhancing the customer experience by providing exceptional support throughout the sales process. This position is integral to our mission of empowering customers with effective ID technology solutions.

Key Responsibilities: (What will I be doing in this role?) 

• Collaborating with Territory Reps on large opportunities of all of our products, especially our RFID products, and acting as a resource to drive sales growth.

• Provide technical expertise and assist with presentations, developing tailored solutions to meet customer needs.
• Communicate with partners and Territory Reps via phone, mail, email, and personal calls, offering timely information, resolving issues, and advising technical inquiries to ensure customer satisfaction.
• Serve as a Subject Matter Expert in all products, with a strong focus on RFID, staying updated on the latest technologies, industry trends, and product specifications, and providing training to the team.

• Utilize CRM to add value to partners and Metalcraft. You'll maintain accurate records, track interactions, and generate reports to support decision-making.

• Cultivate new relationships and transfer leads to Territory Reps. Identify potential clients, establish initial contact, and facilitate a seamless transition to the sales team.
• Collaborate with the Business Development team on industry, association, and partner requests to identify new business opportunities and strengthen existing partnerships.
• Support Metalcraft at trade shows alongside Territory Reps and Marketing. Help set up booths, engage attendees, and demonstrate our products' capabilities.
• Work with the marketing team on sales initiatives, including designing promotional content, crafting marketing plans, and evaluating campaign success.

• Work with engineers on key projects and product development. You'll collaborate on designing new products, improving existing ones, and ensuring they meet customer requirements.
• Stay current on industry and vendor specifications. You'll continuously monitor changes in the market and adjust strategies accordingly.
• Handle special projects assigned by the VP of Sales. You'll take on additional responsibilities as needed to support the sales team and company goals.

Qualifications:

• Education: Bachelor’s degree in Sales or Marketing or equivalent experience.
• Experience: 3-5 years of sales experience, with a focus on RFID.
• Skills: Proficient in Word, Excel, PowerPoint, MS Teams, and Salesforce. Excellent communication skills, both written and verbal. Ability to multi-task, prioritize work, and work in a team atmosphere.

Special Job Characteristics:

• Excellent Communication Skills:
  • Written: Ability to craft clear, concise, and professional emails, reports, and documentation. You can effectively convey complex information in an understandable manner.
  • Verbal: Strong presentation and interpersonal skills, enabling you to communicate confidently with clients, partners, and team members. You can articulate ideas and solutions clearly during meetings and discussions.

• Handle Various Tasks: Capable of managing multiple responsibilities simultaneously, from client interactions to project coordination. You can switch between tasks efficiently without compromising quality.
• Prioritize Work: Skilled in identifying urgent and important tasks, ensuring that deadlines are met, and resources are allocated effectively. You can balance short-term demands with long-term goals.

Why work for Metalcraft?

Metalcraft is a value-driven industry leader and as an Employee-owned company (ESOP) you build equity ownership as you contribute to continue growth and success. We offer great pay, comprehensive benefits, and a team-based culture. We have the culture and stability of a 74-year-old company that thrives on process improvement and getting better each day.

Metalcraft is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.