What are the responsibilities and job description for the Contact Center Representative $15 Bilingual (Fulltime, In-Office) position at MetaSource?
Description
The Customer Service Representative uses phone, email and written communication to help our customers resolve their questions about our products and programs.
Schedule: Monday-Friday: 11:00 AM – 8:00 PM EST
Location: In-office Bristol, PA
Training: Onsite, TBD
Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.
Responsibilities:
- The Customer Contact Representative resolves customer concerns, questions, and requests efficiently using their knowledge and understanding of the product or program
- Provides customer with product and service information via phone, email, and or letter
- Identifies, researches and resolves customer issues using computer systems
- Maintains current understanding of expectations through training
- Partners with the customer service team to meet goals and exceed expectations
Requirements
- At least 18 years of age, at least high school level education.
- Bilingual: Fluent in BOTH Spanish and English
- 6 months of customer service representative or contact center experience preferred
- Ability to type 35 words per minute
- General knowledge on how to use Microsoft office products
Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.
Salary : $15
